Blocked my account and confiscated 1500 USD

Dear Rainbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Previously this message was sent to support email and I got the following answer:
Support Rainbet <su­ppo­rt@­rai­nbe­t.c­om>
This is a matter that live support can’t assist with.
For regulatory, legal, or compliance-related concerns, please contact our compliance and legal teams directly at:
compli­anc­e@r­ain­bet.com
[email protected]
They are the only teams authorized to review and respond to issues involving KYC policy, self-exclusion enforcement, and regulatory filings.

Thus, by ignoring my requests casino directly violates license requirements to keep their license operational.

Section 'Operational Requirements' to maintain active licensure, the Operator is mandated to uphold the following regulatory standards:
Dispute Resolution: The Operator must provide access to an independent Alternative Dispute Resolution (ADR) service. Players must conclude the Operator’s internal complaints process before engaging ADR services.

Please find copy of the letter sent to relevant casino's departments on 2ND JUL 2026 via email that was left unanswered.

TO:
compli­anc­e@r­ain­bet.com,
[email protected]
DATE: 2 JUL 2026, 14:21
SUBJECT: Complaint Regarding account id ***
Official Complaint Regarding Unlawful Withholding of Funds and Obstruction of Withdrawal
This letter constitutes a formal complaint regarding systematic violations by your security department and my categorical disagreement with the actions taken against my player account.
1. Unprofessional and Derogatory Communication
In response to my direct inquiry regarding the list of required documents — specifically, the possibility of providing statements from poker rooms I received a response that was not professional but openly sarcastic in nature. Instead of a clear and direct clarification (e.g., "Yes, we expect these documents"), I was met with mockery. I consider such a tone toward a client unacceptable for a licensed operator.
2. Professional Activity and Document Availability
My professional activity is playing Texas Hold'em poker, which under the laws of my country is classified as self-employment, on par with legal trading on cryptocurrency exchanges. Income derived from this activity is exempt from taxation; therefore, I am unable to provide tax returns.
3. Disproportionate and Unjustified Scrutiny
I am deeply concerned by the excessive and seemingly unjustified interest in my account. The total deposit volume amounts to 9,500 USDT, of which only 3,000 USDT were actually deposited from external sources (three transactions of 1,000 USDT on June 22). All subsequent deposits were made either from winnings or reinvestment of funds already held in the account. I have placed approximately 150 bets in Blackjack (Evolution) and around 5,000 rounds in Slot Poker (OneTouch) at 10 USDT per bet. You removed this game unilaterally and without prior notice. Despite this, you accepted my last deposit, fully aware that the game was no longer available.
4. Wagering Requirements Fulfilled; Obstructions Imposed Without Notice
In accordance with Clause 8.7 of your Terms and Conditions, I fulfilled the wagering requirement (1x) by playing Fire Hot (Pragmatic Play), completing 1,000 autospins at 1 USDT each. The wagering requirement was met in full. Immediately thereafter, however, you unjustifiably restricted my access to the live support chat and imposed administrative obstacles to further gameplay and withdrawal of funds — without any prior notification. This constitutes a gross breach of service obligations and defies common sense.
5. Unlawful Withholding of Funds, Including Affiliate Winnings
Funds from an affiliate were credited to my account. On what grounds are you withholding at least 1,000 USDT of my deposit and my affiliate tournament winnings (according to my records, 19th place with a prize of 325 USDT)? While account authorization remains active, all attempts to access my own funds are being blocked by your internal decisions without any explanation.
6. Lack of Transaction Transparency and Balance Irregularities
Furthermore, I note that balance adjustments (credits and debits) in terms of affiliate prizes are being made without any reflection in the transaction history. You demand supporting documents from me, yet you do not consider it necessary to inform the client about actual movements of funds in their account. I request a clear explanation of how the amount of 325 USDT was credited (or debited) without a corresponding entry in the transaction log, as well as the full history of all balance adjustments. This directly contradicts the principles of transparent financial operations.
7. Conclusion and Statement of Position
In light of the above, I affirm that my gaming activity has been entirely fair and honest. Your actions bear the hallmarks of deliberate obstruction of fund withdrawal, despite the fact that verification has been fully completed (level 4). I am not prepared to tolerate such treatment.
8. Formal Demands
Based on the foregoing, I hereby demand:
1. Immediate restoration of full withdrawal functionality.
2. Provision of a complete transaction history, including all balance adjustments since account registration.
3. Official confirmation of the exact amount due for payout, with a detailed breakdown, including affiliate tournament winnings.
4. Provision of a list of accredited Alternative Dispute Resolution (ADR) providers accepted by you, as required by your license. My preferred ADR platform is AskGamblers. Please confirm your acceptance of this forum for dispute resolution.
9. Reservation of Rights
Should I fail to receive a satisfactory response within the stated timeframe, I will have no choice but to:
Initiate proceedings with the relevant regulatory authorities;
File a detailed complaint with industry monitoring platforms and media outlets, documenting all violations, including breaches of your own AML/KYC procedures.