I am writing to formally lodge a complaint against the online casino Rainbet (hereinafter referred to as "the Casino"). I am seeking your assistance in a dispute concerning the unjustified blocking of my account and the subsequent confiscation of my balance totaling 1,500 USDT, without valid cause or due process.
I registered at Rainbet on 22 JUNE, 2026. Prior to my final deposit, all deposits and withdrawals were processed without issue. I received no warnings, notifications, or restrictions regarding my gameplay.
On 29 JUNE 2026, I made a final deposit of 1,000 USDT. This deposit, along with a promotional bonus of 325 USDT received from the affiliate SweetFlips, was wagered strictly in accordance with the Casino’s Terms and Conditions (specifically, clause 8.7, which allows for a single playthrough of the bonus amount). I completed the wagering requirement by playing Fire Hot 5 by Pragmatic Play (1,000 spins at $1 each).
Following this session, my account was silently restricted. All games were blocked, and withdrawal functionality was disabled. I was not notified of this restriction; I only discovered it upon my next login.
On 01 JULY 2026, I contacted support and was ultimately instructed to complete a "Level 1-4 Verification." I was given a strict 72-hour deadline to submit the required documents, with the threat of account blocking and fund confiscation if I failed to comply.
I submitted all requested documents within 12 hours of the request. Despite my full cooperation and the submission of all necessary documents, the restrictions on my account remained in place.
I contacted support again to inquire why the restrictions were not lifted after completing the Level 4 verification, as promised. In response, the Casino informed me that my account was being permanently blocked and my funds confiscated due to "suspicious activity."
When I requested a detailed explanation or evidence of this alleged "suspicious activity," the Casino failed to provide any. They merely referred me to their Terms and Conditions, stating that "mere suspicion" is sufficient grounds for such action.
At the time of the account blocking on July 2, 2026, my available balance was 1,500 USDT. This total consists of:
My original deposit: 1,000 USDT.
Bonus winnings from the affiliate SweetFlips: 325 USDT.
Remaining balance/winnings from wagering and loyalty bonuses from the casino: 175 USDT (calculated as total balance minus deposit and affiliate bonus).
The Casino blocked my account and seized my funds based solely on an ambiguous and unsubstantiated claim of "suspicious activity," without providing any specific evidence.
I was not given a fair opportunity to defend myself or understand the basis of the accusations.
The Casino's website explicitly states that they are obliged to provide an Alternative Dispute Resolution (ADR) service for objective dispute resolution. Despite my requests and the nature of the dispute, I was not offered a link to an ADR or any independent third-party mediator.
I strictly adhered to the wagering requirements (Clause 8.7). The Casino used a vague clause regarding "suspicion" as a retroactive justification to avoid paying out legitimate winnings.
I have sent detailed complaints to the official compliance and legal departments at [email protected] and [email protected], but I have received no response to date.
I am not seeking the full "bonus" winnings but respectfully request your assistance in securing at least my rightful funds:
My original deposit: 1,000 USDT.
The bonus amount from the affiliate SweetFlips: 325 USDT.
Total amount sought: 1,325 USDT.
I am a legitimate player who has complied with all rules, requests, and verification procedures. I firmly believe that Rainbet Casino is acting in bad faith to unjustly enrich itself at the expense of a player who played fairly and won legitimately.
I kindly request that AskGamblers intervene in this matter and facilitate a resolution with Rainbet Casino to return my funds.
Thank you for your time and consideration.
