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QueenVegas Casino - Withdrawal Reversed 9 times

RESOLVED
Spudz86 United Kingdom
Posted on February 4, 2019

So I have been playing QueenVegas for sometime now, did all the verification process a good while ago, had many deposits few wins and my withdrawals have been fine in the past.

About 2 weeks ago now I had a win and have been trying to withdraw it ever since.They keep reversing my withdrawal on their side every time.This was a raw cash deposit, no bonus applied just a fair win.

I have sent them numerous messages asking what's going on and I have only had one single reply asking what my username and email is (when I have to input that before I can submit the message anyway)

Their live chat has been down for 2 weeks with only the option to submit a message but like I said they don't reply.

This is getting really frustrating because they have reversed my withdrawal around 9 times now with no explanation,

Any help would be greatly appreciated

Thanks in advance

AskGamblers
Posted on February 4, 2019

Dear @Spudz86,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Spudz86 United Kingdom
Posted on February 4, 2019

The withdrawal amount is £1000

I finally spoke with them today and theyhave told me I need to send documents so I have.

Waiting to hear back.

Spudz86 United Kingdom
Posted on February 5, 2019

They have noe verified me and processed the payment, waiting for it to go into the bank. This can now be resolved

AskGamblers
Posted on February 5, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

We would also like to use the occasion and suggest to player to contact our team and request complaint's reopening in case something goes wrong with their payments.

Thank you all for your cooperation.

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