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QueenVegas Casino - Cannot get any responses from the operator

RESOLVED
MKuukka Finland
Posted on September 29, 2018.

A couple of days ago I played with a 100% bonus and made a little profit. I have made previous withdrawals but I used a different deposit method. I sent the Documents verifying my new deposit method twice and got rejected. I have got only automatic email responses saying that the documents were not accepted. No reason why. Withdrawal requests were also denied. Not sure of the reason, I think it is the new deposit method. I could be wrong.
The live chat is never open and the casino doesnt respond to emails. So I cannot get a hold of anybody To clarify the reason. I maybe jumping the gun here, but I think two and a half days of silence is weird. I know I am not the only customer but I would like some answers.

Thank you in advance.

AskGamblers
Posted on September 29, 2018.

Dear @MKuukka,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

MKuukka Finland
Posted on September 29, 2018.

Update.

I got some answers yesterday evening. Their live chat was finally online. They asked me to submit my Documents again. I have submitted them and we shall see how this goes. Maybe I was too fast with this. But lets see. I have To say, when I got ahold of them, they were friendly with their support.

Posted on September 29, 2018.

Keep us updated please

There is some backlog in support which we try to tackle with more staff .. I apologize for this delay

Kind regards

QV Team

MKuukka Finland
Posted on September 30, 2018.

Update.

I have received my funds. After a slow start we got the ball rolling.
Thank you for everyone involved. This little problem is solved.

AskGamblers
Posted on September 30, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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