Ag Awards
Notifications
Login
en

QueenVegas Casino - Bonus match not received

RESOLVED
Complaint Info
Disputed casino QueenVegas Casino
Reason Bonus not given
Amount £ 200
torque696 United Kingdom Message
Posted on January 20, 2019

Yesterday night i have deposited 100£ through paypal with the bonus code received after claiming it through ''Rostein'' affiliate by email as you can see in the pages uploaded into this message. Deposit went through but the bonus wasnt activated as stated in the T&C, therefore breaching the conditions. This morning on the date of 18 January 2019 tried contacting support after countless times being said that they are unavailable in the previous night. Managed to eventually contact support, explain step by step what has happen and after being questioned for about an hour they did not want to release the 200% match deposit trying to trick and deceive me by offering free spins in return of the deposit. Refusing the free spins they have offered me a 50 £ bonus money when i said i will report the casino for scamming people. Also refusing their second bribe offer they said they will look into it as if its not clear enough what it says in the email and let me know of their decision. I still havent received the match bonus yet.

AskGamblers
Posted on August 28, 2019

This complaint has been reopened as per QueenVegas Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on August 29, 2019

Dear TORQUE696,

I hope you're doing well today! Firstly, I would like to introduce myself, my name is Maz and I'm a representative of QueenVegas. Let me explain to you shortly what had happened and if the problem was not solved we will fix it ASAP.

When you received an email from Roshtein with 200%bonus in the email it says that your bonus code is valid only for 24h if you havent used the code within 24h it's expired afterward. As I checked with our tech team you were credited with a £200 bonus for the Roshtein store on the 20th January 2019. If for some reason you haven't received a bonus please let me know and we will send you a new bonus code for the same bonus match.

I would like to apologize for any inconvenience caused and will solve your problem ASAP if that wasn't done.

Looking forward to hearing back from you!

Kind regards,

Maz

AskGamblers
Posted on August 29, 2019

Dear @torque696,

Please let us know if there's an update regarding your ongoing complaint. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

AskGamblers
Posted on August 29, 2019

Dear @torque696,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

By subscribing you are certifying that you are over the age of 18.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy