Ag Awards

QueenVegas Casino - Been waiting on my cashout over 3 weeks now

Complaint Info
Disputed casino QueenVegas Casino
Reason Delayed payment
Amount $ 2500
Aspenasher14 Canada
Posted on February 14, 2019

I’ve been playing here for over a half a year now I’ve made a 4K withdrawal before to my bank no problem my account is all verified and now they want me to make a withdrawal with ecopays where I cannot do this option because I’m outside the economic area so they cannot issue me a card or make a withdrawal to it can’t make a deposit I’ve explained this to them and they keep telling me the same problem not sure why but need some help.

Posted on February 14, 2019

Dear @Aspenasher14,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Aspenasher14 Canada
Posted on February 14, 2019

The withdrawal is 1300$ was trying to do 1250$ but if I touch it pending withdrawal it’s takes the whole amount out

Posted on September 9, 2019

This complaint has been reopened as per QueenVegas Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on September 11, 2019


I hope you're doing well today! Firstly, I would like to introduce myself, my name is Maz and I'm representative of Queen Vegas.

Regarding your issue, I was checking your acc with and I can see that on this date 30/05/2019 you made a withdrawal of 2,500CAD. If that is correct please let me know if there was any other problem regarding your acc or withdrawals or you have received everything that was missing and we are fine here?

I'm looking forward to hearing back from you and I would like to apologize for our team if there was any misunderstanding or any inconvenience caused.

Best regards,

Maz, QueenVegas

Posted on September 11, 2019

Dear @Aspenasher14,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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