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QueenVegas Casino - Support unresponsive since registration and 1st deposit

Complaint Info
Disputed casino QueenVegas Casino
Reason Registration issues
mattjohn United Kingdom Message
Posted on July 13, 2018

I opened an account with Queen Vegas 10 days ago and deposited £50. I had a couple of days play and then on the third day got a message to upload verification documents. I supplied all the required info via their website, received a receipt from them for all the documents and an email to say they would be in touch. Since then I have heard nothing. I can't play on real money games, I can't withdraw etc. I have tried over many hours during this week to contact them as I noticed the birth year I entered on registration was actually wrong, my bad eyesight, my fault but it was a 8 instead of and 6 so an easy mistake to make really.
So, I don't know what to do anymore. My latest email to them via their website came back as undeliverable.

Posted on July 14, 2018

HI Martin

I think your case is already been handled as you have posted everywhere .

Once your KYC check is done you can play with real money again.

All the best

Posted on July 14, 2018

Dear @mattjohn,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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