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LeoVegas Casino - Promotion not awarded as advertised

RESOLVED

Complaint Info

Disputed casino

LeoVegas Casino
Biggles Australia Message
Posted on November 29, 2016

To whom it may concerne
Leo vegas sent me a promoting saying to deposit ( the word deposit was highlighted) and play through $300 or more by 23:59 today for 3 days of free spins. I deposited $80 at about 8pm and an hour later a reality check pop up appeared stating i have played over $300 and how much i had won and lost.
I played for another hour to see my next reality check saying i have played over $600 and how much i won and lost.
Please see attached promotion and correspondence as they are trying to change the wording in their emails to i needed to deposit $300. The email clearly states to deposit and play through $300 or more....which i did.
Kind regards
Guy

Posted on December 2, 2016

Hi,

We have contacted the player in a direct message to resolve this complaint.

Biggles Australia Message
Posted on December 6, 2016

Thank you for finally awarding what i believe i should have been awarded weeks ago. Your wording should have said " deposit $300 or more and play through atleast $300 before midnght tonight to ........
I played the 90 free spins at $1 per spin, to be awarded $26. I then tried to withdraw this amount to see a pop up saying this is bonus money. I have to play 35 times what i wager. Infuriated, i played for an hour and got up to $50. Thinking this has got to let me withdraw now, to find i have played 2% of my 100% that i need before i can withdraw.
Not impressed by the way they tried to change the wording of the original promotion as well as, what realistic chances of you seeing any real money if you do spend $300 or more before midnight.

AskGamblers
Posted on December 10, 2016

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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