Power casino seems to have closed and did not withdraw 500 euros

I hope you can assist in resolving a matter with this Casino that does not pay please.

All my account is verified with one issue and they are not resolving it or paying out. For the last month I have uploaded and emailed the casino several times.They wanted to see transactions on my skrill account for July. I have specifically told them numerous times and they can clearly see on my lifetime skrill statement I sent them that my account opened on the 2nd September 2024 so I cannot give them this.

When I chase my withdrawal of only 500€ as they have limits.

I am told it is at the final stage for processing all this time. Way over a month. Even today i went in chat and they ask for July statement again.

Good morning,

On 19.04.2022 at 11.30 pm I asked by email to block my account due to gambling addiction. My request was not taken into consideration and over the next 3 days I deposited and played an additional € 3,850.00. I asked in chat for help and I sent a reminder for the block on 22.04.2022.

Magically after playing 3,850.00 but I couldn't play due to my initial request, I saw my account blocked without ever being contacted by anyone.

This is a real violation of the terms and conditions signed at the time of the contract and consequently I claim my deposited money. Since this can be considered to all intents and purposes a scam, I ask for a full refund of all deposits made in this online casino.

Can you help me handle the following situation please? I am truly abandoned to my fate because they do not respond.

I enclose documentation in support of the facts that actually happened.