Complaint #6 Power Casino

Has been offline for over 2 weeks and owe me 11K EUR

By ston98dd

3 years ago

Message on forum

I have tried to email the casino, they are not responding. Every time I try to go to their website there is this error.

I have tried different browsers, different computers and on mobile also.

My account with this casino was all ready verified and I had received payment in the past.

Please help me

Disputed Casino Power Casino

Reason Operator offline

Amount €11000

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

We regret to inform you that following the submitter's confirmation that the issue, subject to this dispute, has already been raised with the relevant regulatory body and, taking into account the fact that the parties did not reach a mutual agreement of settling the dispute, the AskGamblers Complaint Team has no other option but to close this complaint as unresolved.

As soon as the AskGamblers Complaint Team is notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.

ston98dd

• 2 reviews

3 years ago

Ive written to their license provider hoping to get a response

AskGamblers

• Support Team

3 years ago

Dear ston98dd,

Upon the latest information that we had, Power Casino should have Curacao License. Unfortunately, due to country restrictions we are not able to access the site to re-check this information. Feel free to send the email to the casino for more information about their licensor.

Thank you for understanding.

Dear Power Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

ston98dd

• 2 reviews

3 years ago

@AskGamblers, since I am unable to access their website can you tell me who this casino's license provider is?

Thank you

Power Casino Complaint Stats

Resolved 0 / 4

Avg. Amount $4,159

Avg. Complaint Duration 5 days

Avg. Response Time 4 days

Power Casino Complaints

See all complaints for this casino

Casino not paying again 500 euro

I hope you can assist in resolving a matter with this Casino that does not pay please.

All my account is verified with one issue and they are not resolving it or paying out. For the last month I have uploaded and emailed the casino several times.They wanted to see transactions on my skrill account for July. I have specifically told them numerous times and they can clearly see on my lifetime skrill statement I sent them that my account opened on the 2nd September 2024 so I cannot give them this.

When I chase my withdrawal of only 500€ as they have limits.

I am told it is at the final stage for processing all this time. Way over a month. Even today i went in chat and they ask for July statement again.

Unresolved

€500

Power casino seems to have closed and did not withdraw 500 euros

Hello, 4 deposits were made at powercasino via skrill. Verification was successfully passed.

I tried to withdraw 500 euros to Skrill. But the money never came. The casino looks not working. Emails are not answered.

Their site has mirrors, I tried to go through all known - their casino does not work.

Well, the fact that they stopped responding to email and do not pay money indirectly confirms this.

Unresolved

€500

Violation of T&C

Good morning,

On 19.04.2022 at 11.30 pm I asked by email to block my account due to gambling addiction. My request was not taken into consideration and over the next 3 days I deposited and played an additional € 3,850.00. I asked in chat for help and I sent a reminder for the block on 22.04.2022.

Magically after playing 3,850.00 but I couldn't play due to my initial request, I saw my account blocked without ever being contacted by anyone.

This is a real violation of the terms and conditions signed at the time of the contract and consequently I claim my deposited money. Since this can be considered to all intents and purposes a scam, I ask for a full refund of all deposits made in this online casino.

Can you help me handle the following situation please? I am truly abandoned to my fate because they do not respond.

I enclose documentation in support of the facts that actually happened.

Unresolved

€3,850