Posido Casino - Locked my account for over a month

Dear Posido Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

Thank you for reaching out!

We kindly inform you that we need more time to investigate the issue to provide the optimal solution.

Thank you for your understanding and sorry for the inconvenience.

Best regards,
Posido Customer Support

Hi,

My issue is still unsolved and honestly I can't understand how one transaction to players account would require 6 weeks of investigating?

Dear all,

Kindly be informed that we are still investigating the case with the relevant parties. Please note that sometimes investigation requires reaching out to third parties involved in the process, which can cause unexpected delays. Rest assured, however, that we are doing our best to get back to you with a result as soon as we have sufficient information.

We thank you for your patience.

Best regards,
Posido Customer Support

Still no progress and also no updates. Very frustrating situation to be not able to access my funds.

Dear Posido Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear all,

We would kindly ask for the timer to be extended once again, as the investigation is still ongoing.

Thank you for understanding,

Posido Customer Support

And still no progress. This is really annoying and frustrating having 2600 euros frozen in your accout for two months.

Dear Posido Casino,

We respectfully request that you provide us with a timeframe for the conclusion of the investigation, considering the duration of time that has already passed. Without a defined timeframe, we regret to inform you that we may need to consider closing the complaint as unresolved until such time that the investigation is completed.

Thanks in advance for your cooperation.

Dear all,

Unfortunately, we don't have an expected timeframe of the resolution yet. We agree to temporarily mark the case as unresolved, until the investigation is finished. As soon as we are ready with the update, we will send you an email to re-open the case.

Thank you for understanding and cooperation.

Best regards,
Posido Administration