Complaint #74 Posido Casino

Posido Casino Overdue Withdrawal of 170 EUR

By Miguel D.

3 weeks ago

Casino Name: Posido (posido.com)

Operator: Estolio Limited

Player Username/Email: < username removed >

Disputed Amount: €170 EUR

Payment Method: Crypto - USDT (Solana Network)

Transaction ID: e2258217-5097-4df6-9c4b-55f6fee0ed52

Date of Withdrawal Request: June 1, 2026

Complaint Details:

On June 1, 2026, at 12:28:12, I requested a withdrawal of €170 via USDT Solana. According to Posido’s official terms and conditions, their Finance Department processes withdrawals within 3 business days starting from the day after the request.

This processing window officially expired last week on Thursday, June 4, 2026, and according to support member "Aery" I had to wait 24 more hours. As of today, Monday, June 8, 2026, the transaction has been pending for 7 full days (more than double the allowed time) and remains stuck under manual review.

I have contacted live support multiple times. On Friday, June 5th, support member "Guilherme" acknowledged the delay, apologized, and stated that the transaction was formally escalated and marked as "expedited." On Monday, June 8th, support member "Joyce" again confirmed that the department had been alerted with the "utmost priority." Despite these internal escalations, the funds are still being withheld without explanation.

Please note the following critical parameters of this account dispute:

* No Active KYC Requests: My account features no outstanding identity verification requests. The player dashboard indicates zero required documents, and no communication has been received by their compliance team requesting verification.

* Instant Payout Method: The chosen withdrawal asset is USDT on the Solana blockchain network. This method requires zero banking or transactional propagation lag once approved by the operator.

The operator is explicitly breaching its own service agreement and withholding player funds past their legal timeline. I request that Posido immediately approve this transaction. I have attached a verbatim screenshot of the pending panel detailing the transaction ID and timestamps.

Disputed Casino Posido Casino

Reason Delayed payment

Amount €170

Discussion

AskGamblers

• Support Team

3 weeks ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

kadabozz

• Mexico

3 weeks ago

I can confirm that the funds have successfully arrived in my wallet as of today, June 14, 2026, totaling 193 USDT. Appreciate it, Posido team.

The matter is now fully resolved. Thank you to the AskGamblers team for your invaluable assistance in resolving this dispute. Please feel free to mark this case as closed.

Best regards,

Miguel D. A.

kadabozz

• Mexico

3 weeks ago

Thank you for the update, Posido Casino Team.

I appreciate that your team is manually reviewing this case.

However, I would like to state on the record that as of today, June 11, 2026, the withdrawal requested on June 1 remains *pending* on my account dashboard and no funds have been received.

This transaction has now been outstanding for 10 full days, significantly exceeding the 3-business-day processing window outlined in your terms. Because USDT on the Solana network processes instantly upon approval, there are no external backend banking delays.

I am keeping this complaint active until the funds successfully reflect in my wallet.

Best regards,
Miguel D. A.

Posido Casino

• Representative

3 weeks ago

Dear Miguel D.,

Thank you for bringing this to our attention.

We would like to reassure you that we are currently looking into your case.

We have requested a detailed update from our relevant department regarding the status of your withdrawal to provide you with the most accurate information.

Please be assured that we are closely following up on this matter, and we will provide you with an update as soon as we receive more information.

Thank you for your patience and cooperation.

Best regards,
Posido Casino Team

Posido Casino Complaint Stats

Resolved 34 / 37

Avg. Amount $1,675

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Posido Casino Complaints

See all complaints for this casino

Ignored withdrawal

I am submitting a complaint due to delayed payment processing.

The T&C has stated it takes 3 days to process payments and it has now been 14 days. I have followed up on 4 days as to the status and they have claimed the team is processing the request and will do it as soon as possible. I followed up again and I have still not heard anything from them. I have a total of one pending withdrawals, however it has been my experience in the past that when it passes the 3 days period of pending the team cancels requests without any explanation claiming it was an issue with the processor not them, and not providing any proof of that.

I am looking for some assistance to get an update as to why the payments have not been processed. I have checked my profile and the account has all required verifications completed.

79h left

€500

Withdrawal delayed beyond processing time and follow ups ignored

Hello,

I am submitting a complaint due to delayed payment processing.

The T&C has stated it takes 3 days to process payments and it has now been 6 days. I have followed up on 4 days as to the status and they have claimed the team is processing the request and will do it as soon as possible. I followed up again and I have still not heard anything from them. I have a total of three pending withdrawals, however it has been my experience in the past that when it passes the 3 days period of pending the team cancels requests without any explanation claiming it was an issue with the processor not them, and not providing any proof of that.

I am looking for some assistance to get an update as to why the payments have not been processed. I have checked my profile and the account has all required verifications completed.

Thanks.

83h left

$3,150

Delayed payment Posido

Posido Casino seemed fine at first, I ve even got first two withdrawals in the past. But the withdrawal process right now has become completely unacceptable.

I have been waiting for my withdrawals for over a week now, which is already far longer than the 1–3 business days repeatedly stated by their support team.

I currently have three pending withdrawals of €500 each (€1,500 total). In addition, I still have approximately €5,000 remaining in my casino account that I am unable to withdraw immediately because of the casino’s withdrawal limits.

I have contacted live chat multiple times regarding the delays. Every time I receive the same response: that my case has been forwarded to the finance department, that the process will be speed up, and that I should wait a little longer. However, nothing has changed and no withdrawals have been processed.

I have screenshots of all conversations with customer support confirming these statements and promises.

At this point, I am requesting the immediate processing of all my pending withdrawals and access to withdraw the remaining balance from my account. The continued delays, lack of clear communication, and repeated generic responses are extremely frustrating and have caused me to lose confidence in the casino.

I would appreciate urgent assistance in resolving this matter.

Total balance involved: approximately €6,500 (€1,500 pending withdrawals + approximately €5,000 remaining in account).

Resolved

€6,500

Account closure complaint

Subject: Formal Complaint – Account Reopened Without My Consent

Dear Complaints Department,

I am submitting a formal complaint regarding my Posido account.

On 5 June 2026, I requested the permanent closure of my account. Your representative confirmed in writing:

“Your account has been closed at your request.”

Despite this confirmation, my account was later reopened without my knowledge or consent.

I never requested the reopening of my account, nor did I receive any communication informing me that my account had been reactivated.

The first indication that something was wrong was when I started receiving promotional emails from Posido again, despite my account having been permanently closed. After receiving those emails, I attempted to log in using my old credentials and discovered that my account was active.

Furthermore, your support team acknowledged in chat that my account had been closed and subsequently reopened.

As a result of this unauthorized reopening, I suffered gambling losses totaling 1700 chf

I therefore request:

The exact date and time my account was reopened.

The method by which the account was reopened.

Copies of any email, chat, request, or authorization allegedly submitted by me requesting the reopening.

All relevant login records, IP addresses, and device information associated with the reopening process.

A full investigation into how a permanently closed account was reactivated.

Reimbursement of the 1700 chf lost after the unauthorized reopening of my account.

Please treat this as a formal complaint and provide a full written response together with all supporting evidence.

If you are unable to demonstrate that I requested and authorized the reopening of my account, I will escalate this matter to your licensing authority and any available independent dispute resolution service.

I look forward to your prompt response.

Kind regards,