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Pokernox Casino - Problem on payments

Complaint Info
Disputed casino Pokernox Casino
Reason Declined payment
Amount € 100 Nordrhein-Westfalen Message
Posted on November 18, 2018

I have to write my first complaint with the hope that Pokernox will respond and somehow allow me to pay out my €100 prize.

I don't understand that shows many options to the customer even though they are not really available to the customer. First of all the support is offered via live chat which does not exist. I have tried to contact you via the contact form several times. Since then more than a week has passed in which I have not received a single response.

Furthermore, there are different payment methods available to the customer. And here it comes to my actual problem. I tried with Neteller and Paysafecard to make a minimum deposit of 20,-€ to activate the withdrawal options. Both transactions could not be executed due to country restrictions. I don't have an Ecoaccount and don't have a credit card. So how do I withdraw my money???

I am willing to write several complaints, not only on, until they offer me a solution where I can get my money.


Will - ---777---WILL

Posted on March 7, 2019

This complaint has been reopened as per Pokernox Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on March 8, 2019

Dear WILL777,

We've replied to your question many times, but unfortunately you didn't want to listen to our recommendations in order to solve a problem and you were asking the same question again and again. Your winnings were related to No Deposit Bonus - you received No Deposit free spins and you won, but in order to be able to withdraw your winnings you first had to make at least one deposit ( life time ) to activate the withdrawal options on your Pokernox account and make withdrawal request. Without your withdrawal request ( on Pokernox Casino ) we could not approve your withdrawal and we couldn't legally pay it. Your request to send money directly to your Neteller account was not legal and acceptable. We've also informed you that only available payment methods for German players are ecoPayz ( recommended ) and some CreditCards ( also stated in T&C ).
Once you have provided appropriate payment method and followed our instructions we solved an issue immediately and paid out your winnings.

Best regards,

Pokernox Team

Posted on March 8, 2019

Dear @WILL777,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation. Nordrhein-Westfalen Message
Posted on March 8, 2019

I was able to make a deposit with a foreign Paysafecard and therefore I could make a withdrawal to my bank account.
This was processed immediately and the money was on my account the next business day.
In that case the problem was solved and the case is closed for me.



Posted on March 8, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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