Pokernox Casino - Freezing account and ignoring my emails about the payment of 4000 euros

I registered for Pokernox at the 27 October. made a deposit 200 euros. Won about 4000 euros playing slots. I've requested a withdrawal of the winning funds. I've been asked for a package of documents to verify my identity. I immediately uploaded all the necessary documents. And tried to put the money on the withdrawal again. I didn't get any reactions from the support team. And after 2 days, I wrote a letter asking them about my withdrawal my funds. There's been no reaction from the support team for a week. I have not received a single response letter. A week later, my withdrawal was cancelled. 8th November I wrote to support team again about my canceled withdrawal. Again, I haven't gotten any answers. Six days ago, I tried to login into my PokerNox account. but it wasn't a good try. I saw the message: "Your account is frozen for 30 more days." I wrote to support again, but I still haven't received any response from them.
I also attach screenshots where you can see that my account is frozen. And where you can see that my emails have gone unanswered. I sent two emails asking about my account. And I sent another email using the form on the PokerNox website. All the emails that came from PokerNox are promotions. I'm also attaching screenshots of me chatting with a live chat room, where the support team says she's not competent to deal with my question.
I've carefully studied the rules of this site. I'm sure I haven't broken any rules. Askgamblers team help me to resolve my issues.