What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Recent Searches

Clear

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Pokernox Casino - Delayed withdrawal, no responds on update requests

RESOLVED
Complaint Info
Disputed casino Pokernox Casino
Reason Delayed payment
ONENESS Hamburg
Posted on February 10, 2020

Hello, i won 2018€ and made a withdrawal request on 12.01.2020. I uploaded my documents for verification right away but didn't receive any answer for 2 weeks. After i contacted the live chat support, i was told to send my documents by email, so i did. Since then, the support team didn't answer. Everytime i am asking the live chat support for an update, i was told to wait for response by email but nothing ever happens. Please help me to get my money, dear askgamblers team. Thank you.

AskGamblers
Posted on February 18, 2020

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

AskGamblers
Posted on March 4, 2020

This complaint has been reopened as per Pokernox Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on March 5, 2020

Dear ONENESS,

First we would like to aplogize for the delay in response. Your winnings haven't been paid due to violations of bonus terms and conditions. All of the games you've been playing with an active bonus ( Guns n Roses, Gypsy Rose, Rich Wilde and the Tome of Madness, Rise Of Merlin, Sweet Bonanza ) are on the list of prohibited games and are not allowed to be played with any bonus. Also all of your winnings are related to bets in prohibited games and therefore all winnings have been voided as stated in bonus terms and conditions.

Best regards,

Pokernox Team

AskGamblers
Posted on March 5, 2020

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Pokernox Casino management in regards of this complaint to confirm that casino acted in compliance with Terms & Conditions.

With active Bonus following games are strictly forbidden to play. Jackpot games, Table Games, Video Poker, Live Casino and the following slot games: Ankh Of Anubis, Aztec Gold Megaways, Beautiful Bones, Big Bad Wolf, Blood Suckers, Blood Suckers 2, Book of Dead, Buffalo Rising Megaways, Carnaval Forever, Castle Builder, Castle Builder 2, Champions of Rome, Chilipop, Colossus Fruits, Cool Buck, Cops'n'Robbers, Da Vinci's Treasure, Dark Vortex, Dazzle Me, Dead or Alive, Dead or Alive 2, Demi Gods 3, Doom of Egypt, Dragons Fire Megaways, Dr. Jekyll & Mr. Hyde, Dwarfs Gone Wild, Eggomatic, Faerie Spells, Fat Rabbit, Fat Santa, Fishing Frenzy Megaways, Gemix, Genie Jackpot Megaways, Gods of Olympia Megaways, Gold Rush, Guns n Roses, Gypsy Rose, Hansel and Gretel, Honey Rush, Hot Spin, Immortal Romance, Jack Hammer, Jack Hammer 2, Jingle Spin, Jungle Spirit, Koi Princess, Legacy of Dead, Legacy of Egypt, Legacy of Ra Megaways,Lost Relics, Lucky Angler, Madame Destiny, Max Quest: Wrath of Ra, Mega Moolah, Money Train, Moon Princess, Motorhead, Nights of Egypt, Pearls of India, Peek-a-boo, Peking Luck, Pimped, Pirate Kingdom Megaways, Queen of Gold, Reactoonz, Return of Kong Megaways, Rich Wilde and the Tome of Madness, Rise Of Dead, Rise Of Merlin, Rise Of Olympus, Robin Hood - Shifting Riches, Safari Gold Megaways, Santa's Village, Scrooge, Secret of the Stones, Simsalabim, Spinal Tap, Stardust, Story of Hercules, SugarPop, SugarPop 2, Sweet Alchemy, Sweet Bonanza, Temple of Treasures Megaways, The Dog House, The Golden Owl of Athena, The Ninja, The Sword And The Grail, The Twisted Circus, The Wish Master, Tower Quest, Turn our Fortune, Twin Spin, Valletta Megaways, Vampire: The Masquerade - Las Vegas, Victorious, Viking Unleashed Megaways, Vikings, Who Wants to be a Millionaire, Wolf Legend Megaways, Yak Yeti and Roll, Wild Swarm Zombies. In case of breach of this term, the bonus and all winnings generated from the bonus will be forfeited.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy