Complaint #10 Plaza Royal Casino

Withdrawal processor

By Happyday100

3 years ago

Message on forum

I withdrew £550 from this casino on the 16th November it was first decline but is saying sending to processor ever since. I have never had this problem before. I have never had any bonuses and my account is verified. The casino still lets me deposit. I’ve tried emailing them and speaking on live chat but no response from either. I played fair and square only betting 50p per spin and I’ve never broken and of the terms and conditions.

Disputed Casino Plaza Royal Casino

Reason Delayed payment

Amount £550

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Happyday100

3 years ago

Good Evening, I would like to let you know that I have received the withdrawal after a week.. Also like to thank you for offering to help ..
Many thanks

AskGamblers

• Support Team

3 years ago

Dear Plaza Royal Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Happyday100

3 years ago

I do feel I should at least have the respect as a customer to get an answer from Plaza Royal as to what’s going on and not be block from any contact it’s ridiculous

Plaza Royal Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $1,877

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

Plaza Royal Casino Complaints

See all complaints for this casino

Seriously unbelievable

On Feb 8/23 I deposited $10 and played and won$150, clean deposit no bonus taken. Submitted all documents recieved emails saying ,"we will let you know." Its now been 2weeks from casino that boasts about fast withdrawls. Thier emails are always the same "we will let you know". We'll this is unacceptable.

Resolved

Delayed payment over a week

I withdraw £3501 on the 6th of May. My account is verified and the transaction has been pending since. The casino have told me on the 11th May there was a problem with the processor and that it is fixed now and my withdrawal will be processed yet it has not been. I contacted them today 13th May and they gave me same excuse.

On the 4th I withdrew £700 and received email the same day to say my transaction is being processed. Again on the 6th they emailed me to say my withdrawal to my card was declined! And they have credited my plazaroyal account with the money and for me to try to withdraw again and if a problem to put in my bank details for a wire transfer.

I then won £3501 and that’s the amount I am now waiting on which they have delayed. They say they have a primped with the processor yet yesterday on the 12th I was able to deposit £850.

I would like Plazaroyal to process my withdrawal of £3501 ASAP

Resolved

£3,501