Complaint #11 Plaza Royal Casino

Seriously unbelievable

By Stephanie W.

3 years ago

Message on forum

On Feb 8/23 I deposited $10 and played and won$150, clean deposit no bonus taken. Submitted all documents recieved emails saying ,"we will let you know." Its now been 2weeks from casino that boasts about fast withdrawls. Thier emails are always the same "we will let you know". We'll this is unacceptable.

Disputed Casino Plaza Royal Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

3 years ago

Dear @Quebecgirl2,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Plaza Royal Casino

• Representative

3 years ago

Dear QUEBECGIRL2,

I am sorry to read that your experience has not been up to your expectations.
I understand that our team has contacted you regarding the withdraw and the issue has been solved.
I am looking forward to your confirmation and to continue our relationship.

Best Regards.

Plaza Royal Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $1,877

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

Plaza Royal Casino Complaints

See all complaints for this casino

Withdrawal processor

I withdrew £550 from this casino on the 16th November it was first decline but is saying sending to processor ever since. I have never had this problem before. I have never had any bonuses and my account is verified. The casino still lets me deposit. I’ve tried emailing them and speaking on live chat but no response from either. I played fair and square only betting 50p per spin and I’ve never broken and of the terms and conditions.

Resolved

£550

Delayed payment over a week

I withdraw £3501 on the 6th of May. My account is verified and the transaction has been pending since. The casino have told me on the 11th May there was a problem with the processor and that it is fixed now and my withdrawal will be processed yet it has not been. I contacted them today 13th May and they gave me same excuse.

On the 4th I withdrew £700 and received email the same day to say my transaction is being processed. Again on the 6th they emailed me to say my withdrawal to my card was declined! And they have credited my plazaroyal account with the money and for me to try to withdraw again and if a problem to put in my bank details for a wire transfer.

I then won £3501 and that’s the amount I am now waiting on which they have delayed. They say they have a primped with the processor yet yesterday on the 12th I was able to deposit £850.

I would like Plazaroyal to process my withdrawal of £3501 ASAP

Resolved

£3,501