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Plaza Royal Casino - Seriously unbelievable


Complaint Info

Disputed casino

Plaza Royal Casino
Posted on February 22, 2023

On Feb 8/23 I deposited $10 and played and won$150, clean deposit no bonus taken. Submitted all documents recieved emails saying ,"we will let you know." Its now been 2weeks from casino that boasts about fast withdrawls. Thier emails are always the same "we will let you know". We'll this is unacceptable.

Posted on February 24, 2023


I am sorry to read that your experience has not been up to your expectations.
I understand that our team has contacted you regarding the withdraw and the issue has been solved.
I am looking forward to your confirmation and to continue our relationship.

Best Regards.

Posted on February 27, 2023

Dear @Quebecgirl2,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.