Complaint #6 Playio Casino

Closed account and delayed in withdrawal

By olasts

2 years ago

My account has been closed. i do not know why. over 20 days ago I received an e-mail informing me that I would be informed about the possibility of payout. in the chat please wait for the email. they stopped replying to my emails also I have not received an answer to this day. the blocked amount is 460 euro

Disputed Casino Playio Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Playio Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

olasts

2 years ago

it's not true. I have accounts in other casinos that you own. can not ?

Playio Casino

• Representative

2 years ago

Dear all,
Thank you for your patience.
We would like to inform you that the account was closed with winnings confiscated as it was established to be a duplicate account. The closure was applied in accordance with the following articles from our Terms and Conditions (https://playio.com/en/rules):
3.2 Your account with the Website must be registered in your own, correct, name. Only one account per person, per household/address, per phone number/email, and per IP address is allowed. Any other accounts that are opened on the Website will be considered as “Duplicate Accounts”. You must not attempt to open a Duplicate Account, including by providing false or alternative credentials. If you open or attempt to open any number of Duplicate Accounts, we reserve the right to close some or all of your accounts without any compensation and apply the following sanctions:
<...>
any winnings obtained on the Duplicate Account will be void. Any processed withdrawals will be reversed and will be owed back to the Company;
<...>
16.2.23 The Company has the right to limit the maximum bet for individual Events and also to limit or raise the maximum bet for specific persons without giving an explanation.
Best regards,
Playio.com

AskGamblers

• Support Team

2 years ago

Dear all,

This complaint has been reopened as per Playio Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Playio Casino Complaint Stats

Resolved 17 / 17

Avg. Amount $2,534

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Playio Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 16 out of 16 complaints in this category have been resolved.

This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.

Playio Casino Complaints

See all complaints for this casino

Late Withdrawal

Hi!

I requested a withdral on 5000 kr nok on monday 22 june. My account is fully verified. Have had sucsessfully withdrawel before. Contacted them on thursday, friday and today and got the same answear that everything from me is in order, but financelly had so much to do. And I have 3000 on my account waiting to withdrawel, since they only allow 5000 max each time. It has been 7 full days, and it still pending. On their site it says 3 days. This feels like an intentional delay to force me to cancel and play back my winnings.

Since the casino has exceeded their own processing times and support refuses to escalate the matter, I am asking AskGamblers to assist me in getting my total of 8000 kr nok paid out.

Regards

Resolved

kr8,000

Too long for payout

I've been playing in this casino since last year

I have some withdrawal paid in 3 days, but now I'm waiting 8 days, and none of the money has reached my bank account.

I'm very disappointed.

The live chat always says the same thing.

I've never written a review, but now it's necessary.

I hope they pay

Resolved

€400

Multiple withdrawals pending over a week without approval

Casino Name: Playio Casino

Amount in Dispute: 165.000 NOK (17.000 USD)

Issue: Withdrawals stuck in "Under Review" for over a week

Detailed Complaint:

I am submitting this complaint regarding multiple delayed withdrawals and lack of progress.

I currently have a balance of 165.000 NOK (17.000 USD) with no active bonus. I have submitted three withdrawal requests of 5,000 NOK (515 USD) each on the following dates:

- 22 March 2026
- 23 March 2026
- 24 March 2026

All withdrawals are still stuck in "Under Review" (step 2 of 5), with no progress to approval or processing.

I have fully complied with all requirements:

- No bonus involved
- Within withdrawal limits (3x 5000 NOK per week)
- Verified account

Despite this, more than a week has passed without any movement in the withdrawal process.

Customer support only provides generic responses and cannot give any timeline.

This delay is unreasonable and not in line with normal casino processing times.

Expected Resolution:
Immediate approval and processing of all pending withdrawals, followed by full withdrawal of my total balance.

I am prepared to provide screenshots and full documentation.

Kind regards
Trond

Resolved

kr165,000

No Login possible

Hello,
I am still unable to log in to my casino account. Every time I try to sign in, I receive an error and cannot access my account.
I have already contacted the casino several times by email regarding this issue, but I have not received any response from your support team. This is very frustrating, and I expect a prompt solution.
Please check the issue urgently and restore my account access as soon as possible.
I hope You AKSGAMBLERS can help me now
Thank you.

Resolved

€730

Pending 22 EUR withdrawal since October 20

I requested a withdrawal of €22 on October 20, and it is still showing as processing. I have contacted live chat several times, but I keep receiving the same response that the team is working on it and it will be processed soon.

This is a very small amount, yet the delay has been unusually long. I am not satisfied at all with how this has been handled, especially considering that I have played in the casino and completed all wagering requirements.

I would appreciate it if this withdrawal could be reviewed and processed as soon as possible.

Resolved

€22

Excessive delay with withdrawal 400 USD

I requested a withdrawal on 29th April 2025, and it has still not been processed after more than 10 days.

I have tried contacting via Live Chat and their support email, and I received the same response. They tell me it’s with the finance team, who are doing their best to process the payment, and they have notified the department to prioritise the payment.

My account is verified, I have done withdrawals in the past, and it isn’t a large withdrawal amount.

The withdrawal is $400

Resolved

$400

Delay withdrawal again

Hello. Again I have the same problem in this casino. Last month I submited a complaint for a long time withdrawal delay. Now I have the same problem. I made a withdrawal request of USD 430 and it was not proccesed yet. In the chat only answer me that I should wait. I made the request last April 28th.
Can help me again askgamblers?

Resolved

$430

Delayed Withdrawals USD 1500

Good day. I have been waiting for withdrawals from this Casino for 14 days. I made 3 differents withdrawals requests of $500. I have contacted their support on several occasions and the only thing they say is that they are working on the case and that I should continue waiting. I attach evidence of the withdrawals and my last conversation with support. I hope Askgamblers can help me
Thank you

Resolved

$1,500