Complaint #10 Playio Casino

Second complaint for not paying out winnings within their own given time frame

By FANE

1 year ago

Unfortunately I am back with another complaint against PlayIO/Liernin Enterprises LTD. They have yet again failed to process my withdrawal request in a timely manner, and within their own given time frame of 3 days. And, as they have been doing for as long as I have been with their casino they keep dodging the question of why they do not pay out when they are supposed to.

Last time I complained it took them 1 month to pay out € 4000. Their support has given me a lifetime headache with their robotic and standardised replies. This time I want to withdraw € 7500. I do not want to wait for almost 2 months to receive these funds, and I do not want to spend 2 months arguing with their support. Whatever you can do to help me out, AskGamblers. It would be greatly appreciated.

I would also like PlayIO to explain why they, as opposed to virtually every other online casino, need this much time to pay winning players. From what I can see this is a recurring theme that has been going on for a while now with Liernin Enterprises LTD casinos. Now, if this is a strategy you employ in hopes that players will grow tired of waiting and keep gambling instead. I can tell you right now, I will not do that, so you can just speed up the payments.

Christmas is here, and hopefully the spirit will find its way to PlayIO/Liernin Enterprises LTD soon. It would be such a huge relief and source of happiness if you could get on with paying me my winnings. You have a chance here to make up for the absurd delay last time.

Thanks in advance to both PlayIO and AskGamblers.

Disputed Casino Playio Casino

Reason Delayed payment

Amount €7500

Discussion

AskGamblers

• Support Team

1 year ago

Dear @FANE,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Playio Casino

• Representative

1 year ago

Dear Fane,

We sincerely apologies for not able to provide an update earlier.

After conducting a review of your account concerning your concerns, we would like to confirm that you have successfully withdrawn the majority of your winnings. Furthermore, it appears that your recent withdrawal attempts were cancelled on your end within 24 hours, prior to our ability to review and assist you with processing your withdrawal request.

We also confirm your account ws closed as per your request.

We hope this helps clarify the matter for you.

Our team wishes you all the best for your future activities!

Best regards,
PlayIO team.

AskGamblers

• Support Team

1 year ago

Dear all,

This complaint has been reopened as per Playio Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

1 year ago

Dear all,

Playio Casino Complaint Stats

Resolved 17 / 17

Avg. Amount $2,534

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Playio Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 16 out of 16 complaints in this category have been resolved.

This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.

Playio Casino Complaints

See all complaints for this casino

Late Withdrawal

Hi!

I requested a withdral on 5000 kr nok on monday 22 june. My account is fully verified. Have had sucsessfully withdrawel before. Contacted them on thursday, friday and today and got the same answear that everything from me is in order, but financelly had so much to do. And I have 3000 on my account waiting to withdrawel, since they only allow 5000 max each time. It has been 7 full days, and it still pending. On their site it says 3 days. This feels like an intentional delay to force me to cancel and play back my winnings.

Since the casino has exceeded their own processing times and support refuses to escalate the matter, I am asking AskGamblers to assist me in getting my total of 8000 kr nok paid out.

Regards

Resolved

kr8,000

Too long for payout

I've been playing in this casino since last year

I have some withdrawal paid in 3 days, but now I'm waiting 8 days, and none of the money has reached my bank account.

I'm very disappointed.

The live chat always says the same thing.

I've never written a review, but now it's necessary.

I hope they pay

Resolved

€400

Multiple withdrawals pending over a week without approval

Casino Name: Playio Casino

Amount in Dispute: 165.000 NOK (17.000 USD)

Issue: Withdrawals stuck in "Under Review" for over a week

Detailed Complaint:

I am submitting this complaint regarding multiple delayed withdrawals and lack of progress.

I currently have a balance of 165.000 NOK (17.000 USD) with no active bonus. I have submitted three withdrawal requests of 5,000 NOK (515 USD) each on the following dates:

- 22 March 2026
- 23 March 2026
- 24 March 2026

All withdrawals are still stuck in "Under Review" (step 2 of 5), with no progress to approval or processing.

I have fully complied with all requirements:

- No bonus involved
- Within withdrawal limits (3x 5000 NOK per week)
- Verified account

Despite this, more than a week has passed without any movement in the withdrawal process.

Customer support only provides generic responses and cannot give any timeline.

This delay is unreasonable and not in line with normal casino processing times.

Expected Resolution:
Immediate approval and processing of all pending withdrawals, followed by full withdrawal of my total balance.

I am prepared to provide screenshots and full documentation.

Kind regards
Trond

Resolved

kr165,000

No Login possible

Hello,
I am still unable to log in to my casino account. Every time I try to sign in, I receive an error and cannot access my account.
I have already contacted the casino several times by email regarding this issue, but I have not received any response from your support team. This is very frustrating, and I expect a prompt solution.
Please check the issue urgently and restore my account access as soon as possible.
I hope You AKSGAMBLERS can help me now
Thank you.

Resolved

€730

Pending 22 EUR withdrawal since October 20

I requested a withdrawal of €22 on October 20, and it is still showing as processing. I have contacted live chat several times, but I keep receiving the same response that the team is working on it and it will be processed soon.

This is a very small amount, yet the delay has been unusually long. I am not satisfied at all with how this has been handled, especially considering that I have played in the casino and completed all wagering requirements.

I would appreciate it if this withdrawal could be reviewed and processed as soon as possible.

Resolved

€22

Excessive delay with withdrawal 400 USD

I requested a withdrawal on 29th April 2025, and it has still not been processed after more than 10 days.

I have tried contacting via Live Chat and their support email, and I received the same response. They tell me it’s with the finance team, who are doing their best to process the payment, and they have notified the department to prioritise the payment.

My account is verified, I have done withdrawals in the past, and it isn’t a large withdrawal amount.

The withdrawal is $400

Resolved

$400

Delay withdrawal again

Hello. Again I have the same problem in this casino. Last month I submited a complaint for a long time withdrawal delay. Now I have the same problem. I made a withdrawal request of USD 430 and it was not proccesed yet. In the chat only answer me that I should wait. I made the request last April 28th.
Can help me again askgamblers?

Resolved

$430

Delayed Withdrawals USD 1500

Good day. I have been waiting for withdrawals from this Casino for 14 days. I made 3 differents withdrawals requests of $500. I have contacted their support on several occasions and the only thing they say is that they are working on the case and that I should continue waiting. I attach evidence of the withdrawals and my last conversation with support. I hope Askgamblers can help me
Thank you

Resolved

$1,500

Delayed Approval for withdraw

Still more than three days for the withdraw to be approved. 6th day today and the answer is patience and sorry.
The amount of money is only 380€.
Thanks

Resolved

€380

Delayed payment without explanation

As stated by their own help page withdrawal requests will be processed within 3 days. My withdrawal request is now older than 3 days, and the casino is not able to provide a reason as to why it has not been processed. I have not been asked to provide any documents in relation to KYC.

Support has stopped responding to my attempts to contact them.

In total I'm looking to withdraw winnings of about 4000 euro. This casino has a limit of 500 euro withdrawal per day meaning that I have to request 500 euro daily. But they also don't allow more than 3 withdrawal requests to be active at the same time.

Based on this I worry that it could take months to be paid my winnings. And, even worse, based on their sudden cold shoulder I am also worried I might not be paid at all.

Any assistance would be greatly appreciated!

Resolved

€4,000