My Login Restricted, No Further Information

Considering the fact that Planet 7 Casino have confirmed the payment schedule and that the player agreed to wait for the outcome, AskGamblers Complaints Team consider this case as Resolved.
 
We would also like to use the occasion and suggest to player to contact our team and request complaint's reopening in case something goes wrong with their refund, once the time frame of at least 30 days pass.

Thank you all for your cooperation.

Hi AskGamblers--

As requested, I am leaving one last reply to this issue...

There is a note on dajswag's account:

on 04-30-2018 at 11:04:11
Banned by: Player
Comment: Snapshot Ban

I’d never seen this before, so I had to speak with our manager about this. It was explained that the player MAY have been using a bot or employed some significant manipulation of the software. Unfortunately, there are no further notes or explanations about this. This sort of ban is rare and to be fair, there may have been no issue of concern. However with this sort of flag, we have to err on the side of caution.

In the interest of fairness, we've issued the player a refund (although he'd already played his funds down to zero).

Unfortunately, the player was using Sawbucks (also quite rare). With Sawbucks, the refund process is quite slow, so I don’t anticipate he’ll see the refund for at least a month.

In any event, we do have a clause which covers the ban:

https:­//w­ww.p­la­net­7ca­sin­o.c­om/­ter­ms-­con­dit­ion­s.php

The Company reserves the right to cancel your account for any reason whatsoever at any time without notice to you. Any balance in your account at the time of such cancellation may be credited to you, however, the Company reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in your Casino account in any circumstances including:
I. If there is evidence to suggest that you have more than one active account for the Casino;
II. If the name on your Casino account does not match the name on the credit card(s) used to make deposits on your Casino account;
III. If you participate in a Casino promotion and cash-in before fulfilling the requirements of that particular promotion;
IV. If you provide incorrect or misleading registration, account or identification information;
V. If you are not of legal age;
VI. If you reside in a jurisdiction where participation in the Game is prohibited by law;
VII. If you have allowed or permitted (intentionally or unintentionally) someone else to play on your Casino account;
VIII. If you have not played at the Casino on an individual basis for personal entertainment only (that is, you have played in a professional sense or in concert with other player(s) as part of a club, group, etc.);
IX. If you are found cheating or if it is determined by the Company that you have employed or made use of a system (including machines, computers, software or other automated systems) designed specifically to defeat the Casino;
X. If you have been designated as a bonus abuser, playing no or low-risk strategies in order to withdraw promotional money;
XI. If the Company should become aware that you have played at any other on-line casino under any of the circumstances set out at I) to X) above

I hope this clears things up...

Tawni

Hi AskGamblers--

I've sent you an email relating to your questions on this account.

If you have any questions, please don't hesitate to contact me.

Much appreciated,

Tawni

Thanks for responding.

Why does the casino system not give a reason for the ban that can be addressed?

In any case, once the deposit refund shows up I'll update this complaint. Have a good day.