Ag Awards

Planet 7 Casino - Voided my winnings

Complaint Info
Disputed casino Planet 7 Casino
Reason Bonus terms violation
Amount $ 400
Posted on July 23, 2014

I went onto this casino and made a deposit. I then asked the CSR to give me a bonus that would allow me to play slots and Blackjack. I won most of my money on the slots. I made a request for 400.00. I went to check on the status and they told me I was denied because I played Blackjack. They stole the 400.00 and want to give me 30.00 back and have me start fresh. That is highly unethical.

Posted on February 6, 2014

Dear Player

We have checked your account with the casino and verified the chat transcripts. The rules of Coupon code given were provided by the agent on chat and you accepted the coupon; however, upper Management has made an exception considering there was a misunderstanding when requesting and accepting the bonus.

Your payment has been approved and it will be processed shortly.

Please keep in mind that as per Casino Rules : "Your payment will be made within 10 to 14 business days after approval" http:/­/ww­w.p­lan­et7­cas­­m/f­aq.php


AceRevenue Team

Posted on February 6, 2014

I am very happy with the outcome. Thank you. I am hoping that the payment process will be quick and painless.

Posted on February 7, 2014

Dear Player:

Payment has been processed and you should be receiving it shortly. Casino will be contacting you back soon with payment information.


AceRevenue Team

Posted on February 8, 2014

I am just waiting on the payment to come to me. I am not sure when it was sent or how long it will take to get here to me.

Posted on February 10, 2014

Dear Player

Your pick-up information is available since 2/9/2014 11:37:52 AM. Please contact any CS agent and request it from them.

Once you have picked up your payment please confirm


AceRevenue Team

Posted on February 12, 2014

I have received my money today. Thank you for resolving this issue.

Posted on February 12, 2014

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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