Mark all as read

Settings

Notifications
Casino Complaints

Voided my winnings


I went onto this casino and made a deposit. I then asked the CSR to give me a bonus that would allow me to play slots and Blackjack. I won most of my money on the slots. I made a request for 400.00. I went to check on the status and they told me I was denied because I played Blackjack. They stole the 400.00 and want to give me 30.00 back and have me start fresh. That is highly unethical.

Disputed Casino Planet 7 Casino
Amount $400

Discussion

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name loyalty-level-2

I have received my money today. Thank you for resolving this issue.

User name

Dear Player

Your pick-up information is available since 2/9/2014 11:37:52 AM. Please contact any CS agent and request it from them.

Once you have picked up your payment please confirm

Thanks

AceRevenue Team

User name loyalty-level-2

I am just waiting on the payment to come to me. I am not sure when it was sent or how long it will take to get here to me.

Planet 7 Casino Complaint Stats

Resolved 1465 / 1540
Avg. Amount $3,548
Avg. Complaint Duration 17 days
Avg. Response Time 3 days

Planet 7 Casino Complaints

See all complaints for this casino