On April 26th I made a withdrawal request for $300. I received an email stating that they received my request. On May 4th I sent an email to inquire about my request and received an email confirmation on my request that stated they are assigning to a team member and I would be contacted in one business day. I received no response at all. On May 9th I sent another email asking if all was ok with my documents and received another email response that someone would be contacting me in one business day. I have still not received any response to any of my inquires and my request is still pending and it has been 12 business days since my original request.