I withdrew $1750 from this casino on Jan 6th. Per the website, withdrawals are to be reviewed within 7 days, yet the withdrawal remains pending with the cashier as of today, Feb 3rd
Date Transaction Amount
1/6/2014 11:02:59 PM Overnight Express Withdrawal Requested ($1,750.00)
. I have contacted customer service via chat three times, and the last two times they supposedly expedited the issue to a manager, but nothing changed. In the meantime, the casino sends me a number of bonuses that cannot be used with a pending withdrawal. In my opinion, these are attempts to have me cancel the withdrawal.
I have withdrawn $ from other casinos, such as Bovada and Jackpot Capital, and the payouts were processed and delivered to me within 7 - 10 days.
I am now having some doubts about these other casinos, Planet 7 just being one of them.
I would appreciate your assistance.