Complaint #1233 Planet 7 Casino

Took my deposit and closed my account

By Robert C.

8 years ago

Message on forum

i sighned up in april with planet 7 and asked prior to depositing/ joining if being another account by a person in my household was banned would that have any affect on me.I was told absolutely not by a representative jasper.I have proof of all chats.I then proceed to deposit $100 and play as im playing i begin to win i was up to 600 and some $ i had just got the feature spin on cash bandits and my account was locked.I contacted chat to see if maybe there was a glitch in system and was then told i could not log in and play until i provided documents and proof of who i was.I immediatly emailed everything and was told i would then be able to get back into account.I have left numerous emails and not one has been returned.I have done what they asked and really at this point i just want what is owed to me.they took my money and literally just shut me down for no reason i did nothing wrong.i can provide all chats stating what i needed to do to regain entry to get back into my account.Again every document id ect bill bank card ect was sent more than once.To not even have anyone respond or answer my calls is very upsetting.I do not have $100 to give away and it seems that is exactly what ive done.I am asking that my winnings be paid in check form as this is nothing short of a very shady way to do buisness.I hope to get what im owed.thank you

Disputed Casino Planet 7 Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

8 years ago

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Planet 7 Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

Planet 7 Casino

• Representative

8 years ago

Hi AskGamblers--

I've forwarded to you the requested information to confirm the deposit from this player was uncollected.

Much appreciated,

Tawni

lolalee1956

• Florida

8 years ago

Tawni there was never ever a decline and ive offered bank statements to prove this and also asked that planet 7 provide the same proof. I can prove and back up what im stating and reguardless i asked and went over everything before joining and its in the screenshots i provided. It is not my fault that they aporoved my account and told me ok to deposit. Unfair to hold against me another account closed. I asked in my chat that i sent you and clearly was stated it was ok. My bank immediately alerts me when any and all transactions are made immediately. I again will provide the proof and again i would like planet 7 to show declined payment. Im sure this will resolve the issue. Im not understanding why you dont wish to see the proof? I will get bank statements and provide and look forward to seeing planet 7 proof. This is beyond untruthful and as per chats that in itself shows i was playing hours b4 they cut me off. If your bank declines payment due to non sufficient funds or any other reason it does not allow a purchase. It comes up declined immediately. This is a fact with my bank. I sadly believe that planet 7 is doing anything to get out of paying. However i dont throw $100 away and then walk away knowing they have that $100 plus winnings. I will provide my proof from bank. Please have planet 7 do the same. I will be going to the bank today to explain this to them and get what i need to prove this transaction was processed.
I hope planet 7 will also prove there declined payment.
Its very simple to provide proof and to resolve this.
Unfortunately i dont see planet 7 being able to produce it as it never happened.
Robert

Planet 7 Casino

• Representative

8 years ago

Hi Robert--

Unfortunately, your theory does not hold true...

It takes a bit of time for our system to catch certain identifiers. It wouldn't have mattered if you were down $99 or up $10000. Your account would have been closed, regardless.

As I stated previously, had we received the deposit from you, it would have been refunded. Your bank declined the deposit, so there is nothing to refund...and nothing further to discuss.

Tawni

Planet 7 Casino Complaint Stats

Resolved 1465 / 1540

Avg. Amount $3,548

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Planet 7 Casino Complaints

See all complaints for this casino

Delayed payment on withdrawal request

On 3/23/2026 I made a crypto deposit for $74.53 that was attached to bonus code 380SURGE. After meeting the play through I requested a $150 withdraw in 3/23. On 3/24 they denied my request and credited back my original deposit. Then I played my balance free of any bonus and built it up to $301. On 3/24 I requested a withdraw if $301. Not until 3/27 they email me that they need a picture of my id. I sent it on 3/27. Then on 3/30 they deny the $301 withdraw request due to my account not verified. The live/help chat informed me of this. I don’t understand why at that point they had not yet verified my account due to the fact that they requested & received my info on 3/27. On that chat they told me that now my account is verified to request the withdraw again. I requested the withdraw of $301 again for the second time. Then I’m notified that it’s going to take 7-10 business days to receive the funds. Attached below is the screenshots in sequence of the events described above. I am aware that the case needs to be finished by the casino before I submit a complaint. This is actually 3 cases all connected as described above with 2 of them denied by the casino and 1 still pending that could continue for 7-10 more business days. I view this as a finished case. The 1 case that is still pending is only pending due to the casino choosing to delay for reasons that are not valid in my opinion. Thanks for the assistance.

Resolved

$301

Delayed payment again at Planet7

I am VIP player at Planet7 casino. I requested a withdrawal of $2500.00 on 2/25/2026. The request was reviewed and approved. According to the timeframe listed in terms and conditions I should’ve been paid by now, however no payment has been sent. I would appreciate some help to solve this issue in a timely manner.

Resolved

$2,500

Wins removed

Nataniel690 here

Please see the attached confirmation of completion of playthrough by two different agents

I can confirm I used a $100 max/min cashout coupon.

I was previously told my withdrawal would be canceled since I had outstanding playthrough of $883 however on Wednesday I played Vegas and played down all playthrough.

I subsequently enquired first and two different agents told me all playthrough was completed and I then initiated a withdrawal and my withdrawal was canceled since Ron Hart was very rude and told me today my playthrough was never completed and that's why my $100 was taken away.

I find that to be very unfair as I did enquire first again on Wednesday before doing another withdrawal.

Please reverse my $100 winnings as the casino even removed my $100 winnings and revoked my account.

Resolved

$100

Payment delayed since January 12th

I am a VIP player at Planet 7.

My withdrawal was approved in the amount of $2500 on January 12.

Terms and Conditions say I should be paid no later than 10 business days after approval.

I have been with this casino for a very long time and have not even once gotten my payment on time.

I would appreciate it if I could get my payment as soon as possible. After all, I am VIP for a good reason, when I deposit my money is taken immediately.

I shouldn’t have to ask to be paid every single time.

Resolved

$2,500

Delayed payment at Planet7

I am a Jupiter VIP at Planet7. I have two approved withdrawal requests. The first one was approved on October 30, 2025 in the amount of $2430.00. The second approved on November 6, 2025 in the amount of $2490.00. No payments received yet. Contacted support however it doesn’t seem to be useful at all. I would appreciate some assistance in resolving this issue.

Resolved

$4,920

My Payments

I have several withdrawals that have not been paid out per the terms and conditions of the casino. I have been verified repeatedly and am in full compliance. Recently, the casino has been cutting my payments in half and adding the second half onto the end of my payments. That is where the last payments for $1250 are coming from. My payments are aging and not in compliance with the terms and conditions of the casino. I am including my last verification email to this message. I have not been paid the last withdrawals including the payment that was authorized on October 22 or any of the approved ones that came after that date.

Resolved

$42,864

I am fully verified and won $3,600 and made a withdrawal for $2500

I am fully verified and won $3600 and made a withdrawal for $2500. They said it would take 7 to 10 days. I made the withdrawal on October 2nd and it was as approved on the 8th and now it is the 13th and I still have not received my payout. I choose BTC as payout option and got a email saying I would be paid on the 8th and still nothing.

Resolved

$3,600

Planet 7 took 5K winnings

I’m a Jupiter VIP at Planet 7.

I check every coupon for terms and conditions.

Planet 7 took my 5K winnings, claiming I played on excluded games.

The terms of this coupon have an excluded games list, and none of the games I played are on it. I will provide a screen recording of the coupon with all the details if needed.

Additionally, I only ever play with this kind of coupon and played those exact games and won and have been paid before!!!!!

My transaction history can be checked for this!

Resolved

$5,000

DENIED WITHDRAWALS

I am worried as my withdrawals keep getting denied and I get no reply to my emails asking why.

I withdrew to my bitcoin address in June and July, four withdrawals. They were all denied and no reason was given.

I then did those withdrawals again in July and yet again they were denied.

I have emailed support more than once and had no reply. There was an auto reply I got on 19th July stating it may take 72 hours to get a reply. That was 21 days ago.

My cashier balance is $7501.

I would like some help from you please.

Rejected

$7,501

Denied 1745 payment via bitcoin and no communication

I won $1745.

I withdrew my withdrawable balance.

A week later, my withdrawal has been denied and my money credited back to me.

There is no communication whatsoever, and I have multiple screenshots to prove that I was screwed by Planet 7.

Everyone, stay away from this scam casino!!

They aren't responding to anything I do.

Please help

Rejected

$100