Planet 7 is once again late in processing a withdrawal. Their policy states that withdraws are approved within 3-5 business days, but when asked chat operators will say 5-10 business days. However, the truth is closer to 20 business days. My recent with withdraw is currently at 18 business days and this for approval only. When and if my withdraw finally gets approved it will then take an additional 15-20 business days to process. When all is said and done the time from request to delivery of winnings is about 40 business days, basically over 2 months to get paid. This contradicts their advertising and players should know this is a standard practice for Planet 7 and their sister casinos. I would recommend players to play with other casinos for faster more reliable payouts.
As members of Askgamblers can see, payment delays are a common occurrence and despite hundreds of complaints it doesn't seem to be affecting Planet 7's business practice.
Details of complaint: I requested a withdraw for $1050.00 on 5/14/2017. The winnings were from a bonus deposit, nothing complicated or needing extra scrutiny. As of 6/7/2017, my withdraw has still not been approved.
Request ID: 6216791
Date: 5/14/2017 6:06:25 AM