Ag Awards

Planet 7 Casino - Owes me $1500 since Oct 27 but still waiting

Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 1500
Tranpo765 United States Message
Posted on November 23, 2016

I still have a pending payment request for $1500 since October 27th 2016. I spoke with someone the day of and submitted all of my paperwork. I still have yet to receive any phone calls back. I live talk with someone everyday and send emails. Everyday I hear something different. It was confirmed they recieved all of my paperwork and one of the agents even said that the check would be sent the next day but I keep getting the run around. It's ridiculous how a casino can just keep taking someone's money but not payout.

Posted on November 26, 2016

Dear @Tranpo765,

Please let us know if there's some update on your issue.

Posted on November 30, 2016

Hi Tranpo--

I'm sorry for my slow response--I've been swamped and I also took a small bit of time away for Thanksgiving.

I've reviewed your account and to be honest, I'm not understanding one of the notes on this. I'm going to speak with the manager involved when she gets in later today and I'll come back and give you a full update.

All the best,


Posted on December 3, 2016

Please let us know if there's any update regarding this case. Thank you.

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