I still have a pending payment request for $1500 since October 27th 2016. I spoke with someone the day of and submitted all of my paperwork. I still have yet to receive any phone calls back. I live talk with someone everyday and send emails. Everyday I hear something different. It was confirmed they recieved all of my paperwork and one of the agents even said that the check would be sent the next day but I keep getting the run around. It's ridiculous how a casino can just keep taking someone's money but not payout.