I've been trying make my first withdrawal with them for 2 month now. It started when it was first requested and the email they sent me told me to send my documents to the help email address. My withdrawals kept getting denied for lack of documents, so I resent them 3 times and it wasn't until I called them that they gave me the correct email and even then I had to send them twice more.
Finally on Feb 4th my withdrawal was approved but instead of the 7 day payout time they state in their ToS, the email I got said it would take 10 to 20 businesses days. I brought that up with their online support and the guy yelled at me and accused me of trying to start trouble.
It's been almost a month, and it still hasn't been processed. Every time I check I get the runaround from online support. They just tell me to keep waiting, the last time I checked was on Friday. At this point I'm pretty sure I'm never getting my money, they state that their checks are only valid 30 days from approval and that's tomorrow. I have two other withdrawals approved and I doubt I'll get those either.