Complaint #618 Planet 7 Casino

Delayed payment from Dec 2016

By Michelle E.

9 years ago

Message on forum

Hi.

I graciously ask for your help in receiving payment from Planet 7 Casino. I truly enjoyed playing at P7. Once my 'go to' site, this experience, has unfortunately, challenged my loyalty.

I submitted a withdrawal request on Dec. 9th, 2016 for $2500.00. An approval notice was received Dec. 19th for $2375.00 (less $100 bonus & $25.00 ck. fee)

I contacted P7, on Jan 9th, requesting payout status. Told they were still processing (20-22 business days) & the check would reach me at the earliest possible time.

Jan 19th, contact via email (as instructed to do by CS live chat) was returned, delivery- Failure.

Feb. 4th, 2017, I was advised my payment request was being escalated to a manager and to allow 15 business days for the finance dept to payout. Stating the casino is experiencing a high volume of withdrawals, they apologized for the delays, but reassured me, I would be paid soon. Feb. 24, 2017, concluded the 15 business days.

Sunday Feb. 26th & Tuesday Feb. 28th, Contact attempts have been unsuccessful. I receive a standardized message over & over, thanking me for my patience & someone would with me just as soon as possible. Yet, 20 plus mins., later, no response & eventually I'm disconnected. (This has not happened in the past)

If necessary, I have copies of the live chat transcripts & email to confirm the timeline of events stated above.

In addition, all verification documents were completed & sent in Sept. 2016, for a previous withdrawal request. Payment for $375 was received on Oct 14th, 2016. (Withdrawal- requested: Sept. 9th 2016 approved: Sept 14th 2016)

I thank you in advance for your assistance!

Kind Regards,

Disputed Casino Planet 7 Casino

Reason Delayed payment

Amount $2375

Discussion

AskGamblers

• Support Team

9 years ago

Dear @mishellierae44,

Since you confirmed the receipt of your check, AskGamblers Complaints Team consider the complaint as resolved and it is being officially closed now. Feel free to contact our team and request complaint's reopening in case the check does not clear as expected.

Thank you all for your cooperation.

mishellierae44

• Nebraska

9 years ago

Planet 7-
I have successfully received my check. Thank You!

AskGamblers-
The invaluable service and source of information you have provided is much appreciated!

AskGamblers

• Support Team

9 years ago

Dear @mishellierae44,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Planet 7 Casino

• Representative

9 years ago

Hi Michelle--

I'm terribly sorry for the difficulties you've experienced with this.

I've checked on your account and I do see tracking for your payment--it is currently being held at FedEx for pick-up (judging from the Fed-Ex notes, this is at your request).

Again, I apologize for the delays.

All the best,

Tawni

Planet 7 Casino Complaint Stats

Resolved 1465 / 1540

Avg. Amount $3,548

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Planet 7 Casino Complaints

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