Ag Awards

Planet 7 Casino - Wont let me cash out, been trying for over a month now

Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 389
Posted on September 21, 2018

Been trying for over a month to cash out. Sent over all the documents several times now they never respond when they do always 5 business days and then still nothing its 389.00$ not much but its rightfully mine and they are refussing to pay me i dont understand all i see now is bad reviews on this casino they should be held responsible for all the complaints

Posted on September 25, 2018

Hi Litzanjojo--

I've attempted to locate your account both by the username and the email address you've provided to AskGamblers, but neither is registered at Planet 7.

Can you please check the information you've provided and send me a PM, here at AskGamblers with the correct username and email address?

Thank you,


Posted on September 25, 2018

Dear @Litzanjojo,

Please let us know if you have cooperated the casino and sent the required information. Keep in mind that in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

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