Ag Awards

Planet 7 Casino - Withdrawal stuck in pending for too long now

Posted on April 19, 2019

7 days ago i make a withdrawal of $642.
It is still stuck in "pending"
I have gone to live chat, more than once, and they just copy and paste t/cs rather than DO SOMETHING.
Have spent thousands here, I expect much BETTER SERVICE.
I have a policy now, NO PAY, NO PLAY!
you are simply wasting your time doing this delay tactic as I can't play until you HONOUR YOUR COMMITTMENTS!

Posted on April 23, 2019

Hi Gajaga--

I apologize, as I've been out of the office for a few days for Easter weekend. I won't be in the office until later today--as soon as possible, I'll look into this account and come back with a reply.


Posted on April 24, 2019

Thanks it looks like it has been approved and no longer pending anymore. Well done Tawny!
Just waiting for it to hit bank account now!

Posted on April 28, 2019

Hi Gabriel--

Yep, your first withdrawal has already been sent off to our processor. ;-)

4/24 Paid AUD $642 + no Service Fee for transaction #17758870.

As there are three international banking holidays this week, I do expect the wire to be delayed somewhat--you'll likely see the funds in your account, early next week.

I'll be back in a few days with an update on your next withdrawal...


Posted on April 30, 2019

Thanks Tawni, I will update once the money has arrived.

Posted on May 1, 2019

Ok so to date,
18 Days has passed since my initial withdrawal request.
You go to another casino and it takes 3 or 4 days max.
I really wonder what games this company is playing?
Totally unacceptable!

Posted on May 6, 2019

This complaint has been reopened as per Planet 7 Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on May 10, 2019

Hi Gabriel--

First, the wire we'd sent off was confirmed as completed by our processor on the 1st. I would expect by now that the funds have reached your account. Can you please confirm?

Next, I see you cancelled your second withdrawal, so there are no further withdrawals to be approved or paid.

Last, as per your request, we've closed your casino account.

I wish you all the best,


Posted on May 10, 2019

Dear @gajaga,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Posted on May 11, 2019

Monies received after nearly a month.
Have closed account due to poor game selection and delayed payments.
all the best.

Posted on May 11, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

By subscribing you are certifying that you are over the age of 18.

Sign up for +350 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy