Complaint #1430 Planet 7 Casino

Withdrawal Request Delay, Lied To About Timing

By Dylan G.

7 years ago

Hello,

I submitted a Withdrawal request at Planet 7 Casino on 12/14/2018 for $2000.00. It was approved via Email and then it disappeared on Planet 7 Casino website on 12/19/2018. I had to re-initiate the request on the Planet 7 (see Attachment 1). I then noticed that the withdrawal request disappeared, but it had been approved on 01/05/2019 (see Attachment 2). I initiated a chat with Planet 7 Casino about the withdrawal and was told that it would arrive no later than Friday, January 11, 2019 (see Attachment 3). Good to go right? Well.. I checked back in at Planet 7 Casino about the withdrawal that Friday, January 11, 2019 and was told that it would actually be 7-10 business days from the date of the approval (see Attachment 4), 01/05/2019, so 01/18/2019 at the latest. I was patient with Planet 7 Casino and waited, which leads to me to today. I initiated a chat with Planet 7 Casino Withdrawal Support and then was told at first another 7-10 business days, and then told to wait until next Wednesday as they marked it as 'urgent'. Multiple times I have been told by Planet 7 Casino Withdrawal Support that they were 'escalating' my case and prioritizing it, but I am realizing more and more that this is a way to push off the withdrawal itself. I have been extremely patient with Planet 7 Casino, but they are starting to lie outright in their live chat in regards to payout times. Planet 7 Casino Withdrawal, What is the deal? I was approved, why won't you pay withdrawals but you easily accept deposits?

Also why is ~$90 going to a manager? They said it's from a bonus, despite making only a ~$30 deposit, but just another reason I am having a hard time trusting Planet 7 Casino.

-Dylan

Disputed Casino Planet 7 Casino

Reason Delayed payment

Amount $4100

Discussion

AskGamblers

• Support Team

7 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Planet 7 Casino

• Representative

7 years ago

Hi Dylan--

The slot speed issue has nothing to do with you...or our casinos. This is something that occurred following a software update with RTG and all casinos (ours and others) have been affected by this.

Just to update, we have also completed your most recent withdrawal (which occurred after you lodged your complaint): 2/6 Paid $2033 (0.59566175) + no Fees Bitcoin transaction #123887332.

I wish you all the best,

Tawni

MarineVetIraqAfg

7 years ago

Planet 7 has paid the withdrawal.

I must note something for any player who is reading this for your safety that strikes me as very odd. Since winning the first time my 'bonus' options shifted to a 200% bonus only with 1000x rollover, so 30$ deposit would be about $3000 playthrough. I made it through the first one. Ironically after this second withdrawal though, they shifted my slot speeds, as in it used to play slow and now it's much faster. I tried contacting support over a few days about this issue and I am constantly getting 'we are escalating the issue' or simply support representatives leaving chat unexpectedly.

This has set my radar off as since it changed I have gone out at least 15 deposits. Not saying that the slot speeds shift the legitimacy of the casino, just to make anyone aware if they are having a similar experience.

Thank you Planet 7 for paying my withdrawals.

MarineVetIraqAfg

7 years ago

Hi @AskGamblers and Planet 7. I see that Planet 7 mentioned they would pay the withdrawal on February 5th. It is still in pending status as of now.

Planet 7 Casino Complaint Stats

Resolved 1468 / 1543

Avg. Amount $3,548

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

Planet 7 Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 1415 out of 1487 complaints in this category have been resolved.

This operator's average complaint duration is 16 days, while the average duration across all operators is 8 days.

Planet 7 Casino Complaints

See all complaints for this casino

Waiting to be paid again

I have three withdrawal requests currently.
100.00 USD requested on 7/8/2026
487.00 USD requested on 7/10/2026
100.00 USD requested on 7/29/2026
Going by the terms and conditions of the casino the first two withdrawals should have been paid already, however I haven’t received any payments. I would greatly appreciate some assistance.

Resolved

$687

Winnings removed

This is regarding $1,275.23 that was removed from my account after I attempted to withdraw my winnings.

On August 1, my transaction history shows a “Coupon Reversal Withdrawal” of $587.23.

On August 2, I requested a $700 CoinDraw withdrawal. At 7:03 AM, Planet 7 canceled that $700 withdrawal. At the exact same time, my transaction history shows a separate “Manager Withdrawal” of $688.00.

Planet 7 then approved only $12.00 for withdrawal.

My transaction history therefore shows $587.23 removed as a Coupon Reversal Withdrawal and another $688.00 removed as a Manager Withdrawal, totaling $1,275.23.

Planet 7 has referenced bonus/coupon terms, but I am disputing the amount they removed and requesting a clear accounting showing exactly how they calculated these deductions and why the separate $688 Manager Withdrawal was taken.

I have screenshots showing the transactions, amounts, dates, times, and canceled withdrawal.

I am requesting that Planet 7 provide a full explanation and return/pay any portion of the $1,275.23 that was improperly removed from my winnings.

Resolved

$12

Delayed bitcoin withdrawals

I am filing a complaint regarding delayed Bitcoin withdrawals from Planet 7 Casino.

I currently have four pending Bitcoin withdrawal requests totaling approximately $9,500. Two withdrawal requests were submitted on June 1, 2026, another on June 7, 2026, and an additional withdrawal on June 22, 2026. The June 22 withdrawal orginally for 2500 was later split into smaller payments by the casino.

All withdrawals remain in “Requested” status and have not been approved, processed, or paid.

I have previously received multiple successful withdrawals from Planet 7 and royal Ace and my account has already been verified. No additional documentation has been requested. Despite numerous contacts with customer support, I continue to receive the same response that withdrawals require 7–10 business days for approval and additional time for processing.

I am requesting that Planet 7 provide a specific explanation for the delay and immediately process my pending withdrawals.
I already have a separate unresolved withdrawal complaint against Royal Ace it was requested for withdrawal on 5/22 for $2,375

Thank you for your assistance.

Resolved

$9,500

Delayed payment on withdrawal request

On 3/23/2026 I made a crypto deposit for $74.53 that was attached to bonus code 380SURGE. After meeting the play through I requested a $150 withdraw in 3/23. On 3/24 they denied my request and credited back my original deposit. Then I played my balance free of any bonus and built it up to $301. On 3/24 I requested a withdraw if $301. Not until 3/27 they email me that they need a picture of my id. I sent it on 3/27. Then on 3/30 they deny the $301 withdraw request due to my account not verified. The live/help chat informed me of this. I don’t understand why at that point they had not yet verified my account due to the fact that they requested & received my info on 3/27. On that chat they told me that now my account is verified to request the withdraw again. I requested the withdraw of $301 again for the second time. Then I’m notified that it’s going to take 7-10 business days to receive the funds. Attached below is the screenshots in sequence of the events described above. I am aware that the case needs to be finished by the casino before I submit a complaint. This is actually 3 cases all connected as described above with 2 of them denied by the casino and 1 still pending that could continue for 7-10 more business days. I view this as a finished case. The 1 case that is still pending is only pending due to the casino choosing to delay for reasons that are not valid in my opinion. Thanks for the assistance.

Resolved

$301

Delayed payment again at Planet7

I am VIP player at Planet7 casino. I requested a withdrawal of $2500.00 on 2/25/2026. The request was reviewed and approved. According to the timeframe listed in terms and conditions I should’ve been paid by now, however no payment has been sent. I would appreciate some help to solve this issue in a timely manner.

Resolved

$2,500

Wins removed

Nataniel690 here

Please see the attached confirmation of completion of playthrough by two different agents

I can confirm I used a $100 max/min cashout coupon.

I was previously told my withdrawal would be canceled since I had outstanding playthrough of $883 however on Wednesday I played Vegas and played down all playthrough.

I subsequently enquired first and two different agents told me all playthrough was completed and I then initiated a withdrawal and my withdrawal was canceled since Ron Hart was very rude and told me today my playthrough was never completed and that's why my $100 was taken away.

I find that to be very unfair as I did enquire first again on Wednesday before doing another withdrawal.

Please reverse my $100 winnings as the casino even removed my $100 winnings and revoked my account.

Resolved

$100

Payment delayed since January 12th

I am a VIP player at Planet 7.

My withdrawal was approved in the amount of $2500 on January 12.

Terms and Conditions say I should be paid no later than 10 business days after approval.

I have been with this casino for a very long time and have not even once gotten my payment on time.

I would appreciate it if I could get my payment as soon as possible. After all, I am VIP for a good reason, when I deposit my money is taken immediately.

I shouldn’t have to ask to be paid every single time.

Resolved

$2,500

Delayed payment at Planet7

I am a Jupiter VIP at Planet7. I have two approved withdrawal requests. The first one was approved on October 30, 2025 in the amount of $2430.00. The second approved on November 6, 2025 in the amount of $2490.00. No payments received yet. Contacted support however it doesn’t seem to be useful at all. I would appreciate some assistance in resolving this issue.

Resolved

$4,920

My Payments

I have several withdrawals that have not been paid out per the terms and conditions of the casino. I have been verified repeatedly and am in full compliance. Recently, the casino has been cutting my payments in half and adding the second half onto the end of my payments. That is where the last payments for $1250 are coming from. My payments are aging and not in compliance with the terms and conditions of the casino. I am including my last verification email to this message. I have not been paid the last withdrawals including the payment that was authorized on October 22 or any of the approved ones that came after that date.

Resolved

$42,864

I am fully verified and won $3,600 and made a withdrawal for $2500

I am fully verified and won $3600 and made a withdrawal for $2500. They said it would take 7 to 10 days. I made the withdrawal on October 2nd and it was as approved on the 8th and now it is the 13th and I still have not received my payout. I choose BTC as payout option and got a email saying I would be paid on the 8th and still nothing.

Resolved

$3,600