Planet 7 Casino - Withdrawal issue

posted on January 28, 2014.

Does not pay out. Comes up with excuses they never tell you about. Never contacted me but said withdrawal was approved.

posted on January 30, 2014.

Dear Player

After checking your account with the casino we've noticed you made a deposit and took a bonus and while having money still in the account you've redeemed a free chip which according to the rules is not allowed. Mixing promotions is against casino rules; therefore your winnings have been voided and deposit placed back in your account.

"You may not mix or combine promotions or bonuses. If multiple bonuses are mixed, your casino winnings may be removed at the time of withdrawal. Please be sure to use only one bonus at a time." http:/­/ww­w.p­lan­et7­cas­­m/t­erm­s-c­ond­iti­ons.php


AceRevenue Team

posted on February 19, 2014.

 Everything is explained above, nothing we can help about! Complaint solved!