Ag Awards

Planet 7 Casino - Withdrawal issue

Complaint Info
Disputed casino Planet 7 Casino
Reason Declined payment
Posted on May 16, 2014

Does not pay out. Comes up with excuses they never tell you about. Never contacted me but said withdrawal was approved.

Posted on January 30, 2014

Dear Player

After checking your account with the casino we've noticed you made a deposit and took a bonus and while having money still in the account you've redeemed a free chip which according to the rules is not allowed. Mixing promotions is against casino rules; therefore your winnings have been voided and deposit placed back in your account.

"You may not mix or combine promotions or bonuses. If multiple bonuses are mixed, your casino winnings may be removed at the time of withdrawal. Please be sure to use only one bonus at a time." http:/­/ww­w.p­lan­et7­cas­­m/t­erm­s-c­ond­iti­ons.php


AceRevenue Team

Posted on February 19, 2014

Upon the information provided on behalf Planet 7 Casino management within their latest post, AskGamblers Complaints Team confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

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