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Planet 7 Casino - Withdrawal in limbo

RESOLVED
Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 2020
Posted on August 2, 2018

Requested a withdrawal via bitcoin on 7/13. After several escalations it was approved. After speaking with customer service several times over several days the issue was once again "escalated" to the finance department. I'm starting to lose faith any of my withdrawals on this site and the sister sites will get laid in any reasonable time frame.

AskGamblers
Posted on August 2, 2018

Dear @Justin61571,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on August 5, 2018

Hi Justin--

I've just checked this account and I do see your withdrawal was issued to your wallet, last Thursday: 08/02 Paid $2020 (0.2682) Bitcoin for transaction #107355511.

Regarding the shortfall from your requested withdrawal amount, this is due to the removal of the bonus amount you had received ($269.50 JACKPOTHUNTERVIP (37 of 999)). All bonuses are non-withdrawable and as such removed from your withdrawal amount requested.

All the best,

Tawni

Justin61571 Illinois
Posted on August 5, 2018

Thanks for looking into this. I'll consider it closed. I also emailed you back concerning my dreams complaint. You can see why I'd be confused as you already should have my details.

AskGamblers
Posted on August 6, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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