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Planet 7 Casino - Withdrawal been in pending for too long

RESOLVED
Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 370
Posted on August 5, 2020

I made a withdraw on 7/15 and received an email asking me to complete the autorization forms first which I did (even tho this wasn't my first withdraw). I also sent across the Bitcoin address proof.

The forms were accepted on 7/22 and the withdraw was put into a pending state.

I have since checked back every 72 hours and been told it is in a pending state and will be completed within 72 hours.

The withdraw is still pending and is now way passed the 10 business days timeline that is stated in the terms and conditions.

AskGamblers
Posted on August 5, 2020

Dear @pmb86,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Posted on August 5, 2020

Hi Team

The withdraw is for $370

Thanks
Paul

Posted on August 9, 2020

Hi Paul--

I apologize for the frustration you've been having with this.

I'm pleased to tell you that your withdrawal was issued to your wallet, Friday: 8/7 Paid $360 (0.03086509 ) + no Service Fee Bitcoin transaction #158089613.

I wish you all the very best,

Tawni

AskGamblers
Posted on August 9, 2020

Dear @pmb86,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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