Ag Awards

Planet 7 Casino - Wire transfer not received

Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 1000
Lynn2311 Canada
Posted on June 26, 2019

I won at Planet Casino in March, that was a nightmare, took a month to get my funds. I just won on June 1st and today is June 25th, still do not have my money. I have spoken to several customer service agents that give me different dates, reasons for the delay in payment. its a wire transfer and any one who has common sense knows it takes about the latest 24 hours to get in to your account.

yesterday June 24th, an agent said it would be in my account, in the next hour. Probably to stop me from contacting them all day.Today a rude manager said it would be there Friday the 27th, and couldn't tell me why

Their policy is 5 to 10 business days. i think they are targeting me for complaining and wanting my money rightfully so.

the agents lie and you are not sure who you are talking to. i feel they just want your money and dont care and dont expect you to win. i have chat conversations copied to my email. please advise where to send them. they entail different payment dates promised and their policy of 5 to 10 business days for payment. i just want my money.

thank you

Posted on June 30, 2019

Hi Lynn--

I apologize for the difficulties you've been having and I certainly want to help you out.

I've looked into the account for Planet 7, using the username 'lynn'--there has been no activity in this account with that username since 2007. Can you please check again to be sure that A) you're speaking of Planet 7 and B) that I have the correct username?

Much appreciated,


Posted on July 4, 2019

Dear @Lynn2311,

Please let us know if there's an update regarding your ongoing complaint. Please be in aware that that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Rejected upon player's inactivity and it will be closed accordingly.

Thank you for your cooperation.

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