Complaint #2116 Planet 7 Casino

Wire transfer denied every time

By GREG A.

5 years ago

Message on forum

I have made several attempts to make a winnings withdrawal from Planet 7 Casino to no avail. I sent all of the documentation according to their terms and conditions, have met each and every one of them including state ID, credit/debit cards used to make deposits, utility bills, proof of address, etc. First I started with a check request and after several attempts at that i decided to try a wire transfer even though that entails many fees and charges. That has been met with similar excuses not to pay out. I sent this email once I opened the Bank of America account specifically to receive a wire transfer from them:

Greg < surname removed >

Mar 9, 2021, 9:48 PM GMT+1

Required information for wire transfer request from Gregory < surname removed >

Dated 3/9/2021

User ID: < content removed >
Casino: Planet 7
Bank: Bank of America
< content removed >
Cincinnati, OH 45240
Name on Account: Gregory < surname removed >
Address: < content removed >
Fairfield, OH 45014
Bank Account # < content removed >, (Checking Account)
Routing# < content removed >
Swift Code: < content removed >
Bank accepts both Fed ACH and Fed wire payments (verified)

There should be no further issues with documentation regarding withdrawal requests.

Thank you in advance,

Gregory < surname removed > END

This was the response:

Travis < surname removed >(Support Center)

Mar 12, 2021, 5:35 PM GMT+1

Hi Greg,

Would you please confirm the specific name of the account product you have with your bank? If you are not certain, then you may retrieve that information from your online bank statement.

Regards,

Travis < surname removed > END

This is what I sent::

In response to your inquiry the product name of my account with Bank of America is called: Advantage Safe Balance Banking. Please handle the wire transfer request as promptly as possible as I have already been waiting several months for this to take place and receive my winnings. I believe that I have provided every piece of documentation and there should be no further delays. Thank you in advance for your attention to this matter.

Respectfully,

Gregory < surname removed >. END

This is a simple personal no fee checking account which also allows overdraft hence the name Advantage Safe

Banking. I also prior to opening this account make sure it was in complete compliance with the terms and conditions for making a withdrawal from Planet 7 Casino. This is the response to that email:

Travis < surname removed > (Support Center)

Mar 16, 2021, 10:39 AM GMT+1

Hi Gregory,

Thank you for your information.

Unfortunately, bank details for Bank of America with aforementioned product type (Advantage Safe Balance) is not acceptable for our payment. We apologize about any inconvenience this may cause.

Can you let us know if you have an alternative bank available?

We will be waiting on your response.

Regards,

Travis < surname removed > END

Bank of America assured me they could handle and would accept a wire transfer from Planet 7 Casino ( I explained it was winnings from an online casino located in Costa Rica) and there was no such restriction on my checking account that would cause an issue especially a liability that would cause risk to the sender or me.

Should you require more information regarding this matter from me please do not hesitate to contact me. The total amount of the withdrawal is 4630.00 made in increments of 2500.00 and 2130.00.

Disputed Casino Planet 7 Casino

Reason Verification issues

Amount $4630

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Skytrain62

• Ohio

5 years ago

Thank everyone involved and the issue has been resolved.

Planet 7 Casino

• Representative

5 years ago

Hi Gregory--

I did not let you down. ;-)

Your payment was issued to your wallet, Wednesday: 4/7 Paid $4537 (0.07897373) + no Service Fees Bitcoin for transactions 172043707 ($2,407), 172043727 ($2,130).

Regarding the shortfall from your requested amount, this is because you received a bonus. All bonuses are non-withdrawable and as such, removed from your total withdrawal amount.

I wish you all the very best,

Tawni

Skytrain62

• Ohio

5 years ago

I have received a response from Planet 7 through a private message. I have responded with the requested information in order to receive my payout. After submission I did receive a reply that stated my withdrawal information would be forwarded to a manager who is expected to make payment. Thus far I have been met with nothing but false promises.

Planet 7 Casino Complaint Stats

Resolved 1465 / 1540

Avg. Amount $3,548

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Planet 7 Casino Complaints

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Delayed payment on withdrawal request

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Nataniel690 here

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I can confirm I used a $100 max/min cashout coupon.

I was previously told my withdrawal would be canceled since I had outstanding playthrough of $883 however on Wednesday I played Vegas and played down all playthrough.

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