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Waiting to cash out winnings too long


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By Dawn K.
5 years ago

I have been trying since December to have my winnings of $420.00 either wired or sent to me by check. Planet 7 have approved my withdraw. They are saying that my bank, Bank of America does not accept International wires. I know that they do. Planet 7 also refuses to send me a check. They are telling me I have to open another bank account at a different bank in order for the wire to be processed. I asked them what bank accepts their wires.. They have not been able to tell me.

Disputed Casino Planet 7 Casino
Amount $420

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Thank you so much for the quick resolution to my problem! I have heard from Planet 7 and my payment is on the way via check to me! I appreciate your help in this matter.
User name

Dear @Sunny15141,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Hi Dawn--

I apologize for the frustration you've been experiencing with this.

You'll be pleased to know that your payment was sent to our processor, Friday: 2/26 Paid $420.00 + no Service Fee for transaction #169721879.

I would expect to have tracking for this towards the end of the week. Once I receive this, I'll be back with another update.

All the best,

Tawni

Planet 7 Casino Complaint Stats

Resolved 1465 / 1540
Avg. Amount $3,548
Avg. Complaint Duration 17 days
Avg. Response Time 3 days

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