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Planet 7 Casino - Waiting for $5,900 in withdrawals

REJECTED
Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 5900
Posted on November 21, 2018

I have completed a hooyu verification and sent in my credit card info and signed auth forms to both Silver Oak ($1200 withdrawal) and Planet 7 ($5900 in withdrawals), but my withdrawals keep getting put back into my balances. All are wire requests and I emailed my wire info a long time ago when my first withdrawal was changed from Bitcoin to wire. (Tried to withdraw via Bitcoin but was emailed saying it would take too long and to send wire info instead. Has been ongoing for a few weeks. Please help me understand what I need to do or provide.

AskGamblers
Posted on November 21, 2018

Dear @k402801,

Please make sure to put your demands towards Silver Oak Casino into a separate complaints case.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on November 21, 2018

Just submitted additional complaint for Silver Oak

Posted on November 25, 2018

Hi Kristin--

I'm very sorry for the frustration you've been having with this--I'll be doing what I can to have this resolved for you as quickly as possible.

I'm not in the office until Monday, so I only have limited access to information. Unfortunately, I'm unable to check on this account (as well as your Silver Oak account). As soon as I'm in the office, I'll be checking on this and I'll come back with what I've found.

All the best,

Tawni

AskGamblers
Posted on November 28, 2018

Dear Planet 7 Casino,

Please let us know if there's some update regarding this case.

Posted on December 2, 2018

Hi Kristin--

As there are no longer any withdrawals pending on this account, the only thing left to sort out is your documents package. At this point, there is only one bit necessary to complete this--I've just sent you an email regarding this.

All the best,

Tawni

AskGamblers
Posted on December 6, 2018

Dear @k402801,

Please let us know if you have cooperated the casino and sent the required information. Keep in mind that in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

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