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Planet 7 Casino - Waiting again on a delayed payment

REJECTED
Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 300
disuku17 North Dakota Message
Posted on September 4, 2018

I submitted a withdrawal request on 08/01/18 for $300. It was not approved until 08/22/18, over-extending past the 7 business days stated in the terms and conditions. Its been 10 business days, and again they are over-extending past the 7 business days stated in their terms and conditions.

When I spoke to a rep on live chat on 09/01/18, I was told that it still had not been processed and issued.

I have spent my share of money into Planet 7's website, so much that I am a "VIP" member, whatever that means, judging by the way they treat their guests/patrons.

I would like Planet 7 to hold true to their word.

Posted on September 4, 2018

Hi Terri--

I understand your frustration, but I'm already addressing this in the first complaint you've lodged: https:­//w­ww.a­sk­gam­ble­rs.c­om­/ca­sin­o-c­omp­lai­nts­/pl­ane­t-7­-ca­sin­o-p­aym­ent­-ti­me-­fra­me-­vio­lat­ed/­f56­3b6­f84­c2d­f8c­58d­39a­c64­b15­e9859

There's no need to open a second complaint--having me scramble to respond to two complaints as well as taking AskGamblers management's time will not serve to resolve this any faster.

I've sent an email to AG management requesting this latest complaint be closed and I will focus on the original complaint.

Tawni

AskGamblers
Posted on September 4, 2018

Dear @disuku17,

Upon AskGamblers Complaints Terms player can have only one ongoing complaint about the same issue. Please refrain from posting multiple complaints on AskGamblers.com. This complaint is rejected since such complaint already exists.

AskGamblers
Posted on August 26, 2020

Dear @disuku17, Upon AskGamblers Complaints Terms player can have only one ongoing complaint about the same issue. Please refrain from posting multiple complaints on AskGamblers.com. This complaint is rejected since such complaint already exists.

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