Ag Awards

Planet 7 Casino - Tired of waiting to get paid

Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 551
Posted on August 1, 2020

I requested a withdrawal to my bitcoin for $551 on 6/24/20. I also provided updated identification documents as I was told they were more than 7 months old. After multiple status requests, I received an email from Michael Alberts from the documents team on 7/20/20 telling me I needed to proVide a photo of me holding a current local newspaper with my ID. I have been a customer since 2017 and had multiple withdrawals and NEVER came across that issue before. Nonetheless I sent exactly that the SAME day. On 7/22 I asked for the status and was told my withdrawal request was approved on 7/20. It is now 7/30 and I have not received my payment. I’m tired of chasing after something I’m owed when I’ve Done my part and complied In a more than timely manner. AskGamblers can you please help!?

Posted on August 5, 2020

Hi Michelle--

I'm sorry you're having issues again. ;-/

I'm pleased to tell you that your withdrawal was issued to your wallet, Monday: 8/3 Paid $551 (0.04938669) + no Service Fee Bitcoin transaction #157297160.

I hope you're staying safe and healthy...


Posted on August 5, 2020

Dear @Lawtonok124,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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