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Planet 7 Casino - This is my third time and yet another delayed payment

RESOLVED
Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 500
Jhk369 California Message
Posted on September 22, 2021

This is my third time here having to use this awesome site to resolve yet another delayed payment from planet 7 casino. I made a withdrawl request for $500, to be paid in bitcoin, on 7.30.2021.

All documents required by casino, are current, and on file with the casino. Nothing but usual scripted live chat conversations, assuring me I will be paid.... yada yada. Though the folks at live chat are top notch, polite, and professional, they can not get you paid.

Please help me resolve this issue, once again. Thanks a bunch, Clapping w/1👋

p.s. is there any Tawni out there?

AskGamblers
Posted on September 29, 2021

Dear all,

This complaint has been reopened as per Planet 7 Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on October 3, 2021

Hi John--

I sincerely apologize for the slow reply--I've been a bit under the weather lately.

I'm happy to tell you that your withdrawal has already been sent to our processor: 9/27 Paid $500 + no Service Fee for transaction #182841160. I would expect the funds to reach your account in the next few days.

I wish you all the best,

Tawni

Jhk369 California Message
Posted on October 3, 2021

Awesome, thank you so much Tawni! Hope you're feeling better, cheers!

AskGamblers
Posted on October 6, 2021

Dear @Jhk369,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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