Planet 7 Casino - Taking their sweet time with payment

I requested a withdrawal of 750 dollars 12/29/2020. I went thru the verification process and I sent in Bitcoin info. I was told that I had to fill out cc authorization form with all my personal information when I did not use a cc for deposit I used Bitcoin. Then I was told to wait seven days so that my Bitcoin address could be reviewed. Which I questioned but nevertheless I am still waiting. The last contact I had via chat I was told he would personally see to it that my withdrawal was processed right away. The make sure you abide by there policies but they do not honor their own. One of the things people look for when searching for an online casino to play is knowing that if you win you will get paid. I would like them to do as they said. I have emails of the chats I am not sure where to send

Descriptive: I deposited 52.00 on 12/29. I played off of a free spin Bonus. I believe I won 30. I completed the wager requirement. Requested a withdrawal of 300. Canceled and later requested 750.00 Bitcoin withdrawal. That was on 12/30. I went through there verification process. Received email that I was verified. Sent Bitcoin address along with picture with newspaper. Received email saying that email saying I passed that. I contacted support as stated in email. Was told that I had to do it again. I explained I did that already. Gave a reference number and he verified that. I was told he would personally send it back ver to the withdrawal team. When I sent this it had been beyond the 7-10 days of approval time as planet 7 states. Plus from reading on here the many complaints of delays in payments. This process has been an unforgettable experience
Fair. I think I have been. I told the truth I have all the copies of emails and chats.

I did see on my account that my withdrawal is not pending. It’s not there. I don’t understand the transaction history. I spoke to chat and he said the withdrawal was approved on the 14. He said it will take 7 -10 days more. We will see.

Hello everyone
UPDATE I received my withdrawal. I am so grateful. Thank you Planet 7 and to AG. This site is a great service. Although they did not respond i do believe that it was read. Of course I can not say for sure but i will say that the ball got to rolling. Either way Planet 7 honored my withdrawal and paid up. Thats a good thing. Hang in there and Good Luck to all.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.