Complaint #1961 Planet 7 Casino

Supposedly approved payment of $2,500 not received

By Darlene H.

5 years ago

Message on forum

I won $2500 and was surprised to get through the verification process fairly quickly, with only a few updates needed. I contacted them on July 18th and was told my payment had been processed and in 7-10 business days I would receive a FedEx tracking number for my package, when that didn't happen, I was told they could extend that to 15 business days but they assured me the payment went out, I just have to wait. Now we are at 20 business days and still no proof of payment, that it has been sent or even issued.

This was today: 08/10/2020-07:18:25) Alison <surname removed >: As I checked $2355 + $40 Service Fee was process 7/17/2020 5:29:07 AM

Disputed Casino Planet 7 Casino

Reason Delayed payment

Amount $2355

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

5 years ago

Dear @Hoehnd1961,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Planet 7 Casino

• Representative

5 years ago

Hi Darlene--

It certainly took a while, but I'm so happy to tell you that your payment is scheduled to be delivered, this morning by 10:30 (I've attached the tracking info, privately).

Again, my apologies for the delays.

I wish you all the best,

Tawni

AskGamblers

• Support Team

5 years ago

AskGamblers Complaints Team has been informed that Planet 7 Casino representative might not be able to respond to ongoing complaints until Monday, 31th of August, therefore the time frame is being extended with another 96 hours.

Planet 7 Casino Complaint Stats

Resolved 1465 / 1540

Avg. Amount $3,548

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Planet 7 Casino Complaints

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Delayed payment on withdrawal request

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Nataniel690 here

Please see the attached confirmation of completion of playthrough by two different agents

I can confirm I used a $100 max/min cashout coupon.

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