Mark all as read

Settings

Notifications
Casino Complaints

Stalling payments and switching payout methods


3 years ago

So first of all, my first win was Feb 21, and I was paid about 24 hrs later with coindraw to my Bitcoin account. The next payment followed 24 hrs later by coindraw in Bitcoin account. Then the last payment, one would think would be in 24 hrs(like the casino promised) for $2000. I waited til 4:30 pm for the 24hrs to pass, and no payment.

This is when I knew that Planet 7 really hasn’t changed their ways. After hours, and 6 customer service reps, I was told they went home in the department for the weekend, and it hasn’t been approved, and then after that it’ll be 5-7 business days.

What?!?! I had 2 wins here. The first payment was for my first win. The second payment was 1 of 2 of my second win. How do you approve one payment of gameplay and not the second? You can’t split my gameplay in half.

Ok fast forward to Monday morning. Get this, I withdrew with Bitcoin this time and not coindraw. Same thing, so what right? Nope, the rep tells me that only coindraw can pay fast, and Bitcoin takes 7-10 days?!?!?!

He then tells me I should cancel and resubmit a coindraw withdrawal. That’s exactly what I do, and guess what? Coindraw is no longer an option for a withdrawal, only Bitcoin. I freaked, they tricked me to restart the colander days til payout.

After 4 more reps and hours later, they say my time starts again on Monday instead of Feb 22nd, which is when I won my second win. I have since won another 2500 without depositing playing with the money they won’t release. I have two payments of 2500 sitting. They don’t even show that they’ve been looked at (queued). They claim that coindraw decides if their option will pop up on withdrawal screen.

I called and emailed coindraw to inquire if this was the truth. I also wanted to know why they would process 2 payments for me and not a third. BUSTED!!!! Coindraw was appalled by such, and would love my business with any future casino winnings. I’ve also included article promoting Planet 7 processing Bitcoin at most in 72 hrs. Oh, did I mention I played on an instant Bitcoin bonus cashout? Yeah! It is disgusting from every view.

Disputed Casino Planet 7 Casino
Amount $5000

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Thank you sincerely, they finally paid both requests.

Planet 7 Casino Complaint Stats

Resolved 1465 / 1540
Avg. Amount $3,548
Avg. Complaint Duration 17 days
Avg. Response Time 3 days

Planet 7 Casino Complaints

See all complaints for this casino