Complaint #1839 Planet 7 Casino

Stalling and will not reply to emails

By Ruger216

6 years ago

Message on forum

On 11/26/19 I requested a withdraw in the amount of $2500.

11/28 - I was asked to complete an ID check through HooYu website which was completed and approved.

12/6/2019 - I emailed the VIP department to check the status and make sure everything was good to go.

12/13 - I received an email back stating I need to send in more documentation which I finished and emailed all requested information on 12/18/19.

12/30 -Received an email stating they received everything but they wanted card information on an old card I had used in the past. So I emailed them back to inform them there was fraud on this debt card and had to cancel the card due to this fraud.

12/30 through 1/19 - I have emailed multiple times noting this issue with no reply. They have also declined my withdrawal request 3 times with no answers or communication.

I would like to get help so I can get my withdraw.

Disputed Casino Planet 7 Casino

Reason Delayed payment

Amount $2500

Discussion

AskGamblers

• Support Team

6 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Ruger216

6 years ago

The deposit was in my bank this morning (Monday morning) when I checked.

Thank you very much!

Jordan

AskGamblers

• Support Team

6 years ago

Dear @Ruger216,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Planet 7 Casino

• Representative

6 years ago

Hi Jordan--

I've checked with our processor and they've confirmed the wire was completed on their end on the 19th. With this in mind, I would expect the funds will be in your account today or tomorrow (if not already).

Can you please confirm you've received the payment?

Much appreciated,

Tawni

Planet 7 Casino Complaint Stats

Resolved 1465 / 1540

Avg. Amount $3,548

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Planet 7 Casino Complaints

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Delayed payment on withdrawal request

On 3/23/2026 I made a crypto deposit for $74.53 that was attached to bonus code 380SURGE. After meeting the play through I requested a $150 withdraw in 3/23. On 3/24 they denied my request and credited back my original deposit. Then I played my balance free of any bonus and built it up to $301. On 3/24 I requested a withdraw if $301. Not until 3/27 they email me that they need a picture of my id. I sent it on 3/27. Then on 3/30 they deny the $301 withdraw request due to my account not verified. The live/help chat informed me of this. I don’t understand why at that point they had not yet verified my account due to the fact that they requested & received my info on 3/27. On that chat they told me that now my account is verified to request the withdraw again. I requested the withdraw of $301 again for the second time. Then I’m notified that it’s going to take 7-10 business days to receive the funds. Attached below is the screenshots in sequence of the events described above. I am aware that the case needs to be finished by the casino before I submit a complaint. This is actually 3 cases all connected as described above with 2 of them denied by the casino and 1 still pending that could continue for 7-10 more business days. I view this as a finished case. The 1 case that is still pending is only pending due to the casino choosing to delay for reasons that are not valid in my opinion. Thanks for the assistance.

Resolved

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Delayed payment again at Planet7

I am VIP player at Planet7 casino. I requested a withdrawal of $2500.00 on 2/25/2026. The request was reviewed and approved. According to the timeframe listed in terms and conditions I should’ve been paid by now, however no payment has been sent. I would appreciate some help to solve this issue in a timely manner.

Resolved

$2,500

Wins removed

Nataniel690 here

Please see the attached confirmation of completion of playthrough by two different agents

I can confirm I used a $100 max/min cashout coupon.

I was previously told my withdrawal would be canceled since I had outstanding playthrough of $883 however on Wednesday I played Vegas and played down all playthrough.

I subsequently enquired first and two different agents told me all playthrough was completed and I then initiated a withdrawal and my withdrawal was canceled since Ron Hart was very rude and told me today my playthrough was never completed and that's why my $100 was taken away.

I find that to be very unfair as I did enquire first again on Wednesday before doing another withdrawal.

Please reverse my $100 winnings as the casino even removed my $100 winnings and revoked my account.

Resolved

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Payment delayed since January 12th

I am a VIP player at Planet 7.

My withdrawal was approved in the amount of $2500 on January 12.

Terms and Conditions say I should be paid no later than 10 business days after approval.

I have been with this casino for a very long time and have not even once gotten my payment on time.

I would appreciate it if I could get my payment as soon as possible. After all, I am VIP for a good reason, when I deposit my money is taken immediately.

I shouldn’t have to ask to be paid every single time.

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Delayed payment at Planet7

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My Payments

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I am fully verified and won $3,600 and made a withdrawal for $2500

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Planet 7 took 5K winnings

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My transaction history can be checked for this!

Resolved

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I have emailed support more than once and had no reply. There was an auto reply I got on 19th July stating it may take 72 hours to get a reply. That was 21 days ago.

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I would like some help from you please.

Rejected

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Everyone, stay away from this scam casino!!

They aren't responding to anything I do.

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Rejected

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