Complaint #2396 Planet 7 Casino

Several deposits not refunded, promised time frame is over

By Irene B.

3 years ago

On 11/19/22 my debit card was charged several times while the casinos server was down. I contacted the casino immediately for refund. They said they couldn’t do an immediate refund and I would have to wait 15 days. I’ve been in contact with customer service and they tell me someone will contact me and to date no one has contacted me. It’s been over 15 days and I haven’t received a refund and still no one has contacted me. I’m supposed to receive $282.49.

They keep telling me that someone will contact me or telling me to wait. They also said they could give me the money on my planet 7 account, but then said they couldn’t because I’ve asked for a refund. So how can they want to give me my money back on my planet 7 account, but can’t do an immediate refund? I just want my money back. They were able to take my money from my account immediately, but can’t process an immediate refund? That’s ridiculous!

Disputed Casino Planet 7 Casino

Reason Double charge/Refund

Amount €282.49

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Ireneb3

• California

3 years ago

This has been resolved. Thank you.

AskGamblers

• Support Team

3 years ago

Dear @Ireneb3,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Planet 7 Casino

• Representative

3 years ago

Hi Irene--

As you've already confirmed by email, the refund has now been paid to your wallet. Can you please confirm this for AskGamblers?

Much appreciated,

Tawni

Planet 7 Casino Complaint Stats

Resolved 1465 / 1540

Avg. Amount $3,548

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Planet 7 Casino Complaints

See all complaints for this casino

Delayed payment on withdrawal request

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Resolved

$301

Delayed payment again at Planet7

I am VIP player at Planet7 casino. I requested a withdrawal of $2500.00 on 2/25/2026. The request was reviewed and approved. According to the timeframe listed in terms and conditions I should’ve been paid by now, however no payment has been sent. I would appreciate some help to solve this issue in a timely manner.

Resolved

$2,500

Wins removed

Nataniel690 here

Please see the attached confirmation of completion of playthrough by two different agents

I can confirm I used a $100 max/min cashout coupon.

I was previously told my withdrawal would be canceled since I had outstanding playthrough of $883 however on Wednesday I played Vegas and played down all playthrough.

I subsequently enquired first and two different agents told me all playthrough was completed and I then initiated a withdrawal and my withdrawal was canceled since Ron Hart was very rude and told me today my playthrough was never completed and that's why my $100 was taken away.

I find that to be very unfair as I did enquire first again on Wednesday before doing another withdrawal.

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Resolved

$100

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I am a VIP player at Planet 7.

My withdrawal was approved in the amount of $2500 on January 12.

Terms and Conditions say I should be paid no later than 10 business days after approval.

I have been with this casino for a very long time and have not even once gotten my payment on time.

I would appreciate it if I could get my payment as soon as possible. After all, I am VIP for a good reason, when I deposit my money is taken immediately.

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Delayed payment at Planet7

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My Payments

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Resolved

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Resolved

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My transaction history can be checked for this!

Resolved

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Rejected

$7,501

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Rejected

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