Mark all as read

Settings

Notifications
Casino Complaints

Payments totaling $9,890 delayed for 5 months


Dear Ask Gamblers,

I’m writing in hopes that you can help me collect my casino winnings from Planet 7 Casino totaling $9,890.00. I’ve contacted them via their online chat, but I’m continually told to have a bit more patience and my money will arrive soon. Unfortunately, I’ve been waiting over 5 months. Below is the list of each respective withdrawal, the dates of withdrawal and the money owed. If you can help I would greatly appreciate the support. Also, if there anything I can do to expedite this on my end, I would be happy to help.

1 11/2/2017 Planet 7 Casino $ 1,200.00
2 11/12/2017 Planet 7 Casino $ 1,300.00
3 11/13/2017 Planet 7 Casino $ 1,000.00
4 1/5/2018 Planet 7 Casino $ 1,900.00
5 2/7/2018 Planet 7 Casino $ 1,100.00
6 2/10/2018 Planet 7 Casino $ 1,990.00
7 2/26/2018 Planet 7 Casino $ 1,400.00
Disputed Casino Planet 7 Casino
Amount $9890

Discussion

User name

Dear @aonaindia86,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

User name
Hi Aonaindia--

I've just checked your account and I see your final payment has already been sent off to our processor: 04/07 Paid $2500 for transaction #99501883. I would expect you'll find the funds in your account towards the end of this week.

I wish you all the best,

Tawni
User name

Dear Planet 7 Casino,

Please let us know if there's some update regarding this case.

User name loyalty-level-2
Thank you Tawni! Looking forward to the rest of the withdraws :)

Planet 7 Casino Complaint Stats

Resolved 1465 / 1540
Avg. Amount $3,548
Avg. Complaint Duration 17 days
Avg. Response Time 3 days

Planet 7 Casino Complaints

See all complaints for this casino