Ag Awards

Planet 7 Casino pulling their bonus.

Complaint Info
Disputed casino Planet 7 Casino
Reason Bonus not given
Posted on May 16, 2014

After playing at Planet 7 Casino for a year now, they offered the "unlimited" bonus of "Mycard210". With no playthrough or minimum/maximum payout. I like those type of bonuses, even though they are smaller, because of the playthrough. I went to deposit today and I am barred from using that bonus anymore because I am a "skilled" player. Even though I have never withdrawn money from them, I am banned from using this bonus. Per the chat teller, management said I am a risk?????? From what?????

Posted on March 19, 2012

Dear Player

We will look into this matter and will get back to you shortly

Best Regarda

AceRevenue Team

Posted on March 21, 2012

Dear Player:

You are not excluded of using this coupon. Somehow the coupon is not allowing players to redeem it more than once. Please contact CS after making any deposit and before starting to play to claim this coupon and get it manually credited.

We are going to report RTG, Planet7 software provider of this problem so it will be solved ASAP.

Best Regards

AceRevenue Team

Posted on March 25, 2012

 Any updates?

Posted on March 29, 2012

 Can we close this complaint as solved?

Posted on April 2, 2012

Dear AskGamblers:

As mentioned above; player is entitled to claim their bonuses to be credited manually anytime by Planet7 CS.

RTG technical issue with that bonus is still pending to be solved but that should not affect the player.

Best Regards

AceRevenue Team

Posted on April 16, 2012

 This complaint can be considered as solved!

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