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Planet 7 Casino - Please just pay me my money

RESOLVED
Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 4675
Posted on January 14, 2021

I have requested to be paid several times. I submitted my savings account information to be told it wont work. I contacted my bank and verified with them that I could receive fedwire to my account. I can. I have proof in which I submitted stating I could receive the wire transfer. After days of going back and forth I was asked to provide my bitcoin address. Next day I need to go buy a local paper and take photo. Fine. But.... I still do not have my money. I have spent day after day contacting them via live chat and email. I get a reply via email but they are brief and don't give me answers. Live chat gets my hopes up only to be let down. Every single day I waste my day contacting them trying to get my money. I need this money for a dental emergency. I have begged and stressed this to them daily. This is a emergency. Please pay me my withdrawals 2,300 & 2,500. Please tell me why my bank account wont work. I've asked several times for a explanation. I did provide bitcoin address as well. Please honor your advertising of fast withdrawals. Thank you. I hope to get this resolved in a timely manner.

Posted on January 16, 2021

Update? I am still confused as to when I will receive my winnings?? Thank you

Posted on January 20, 2021

Hi Betsy--

I apologize for the difficulties you've experienced with this.

You'll be pleased to know that your payment was issued to your wallet, yesterday: 1/19 Paid $4675 (0.12674141) + no Service Fee BTC for transactions 167269627 ($2,375.00), 167282305 ($2,300.00).

As you can see there is a shortfall from your requested withdrawal amount. The reason for this is that you received a bonus--all bonuses are non-withdrawable and as such, removed from your total request.

I wish you all the best,

Tawni

AskGamblers
Posted on January 20, 2021

Dear @Betsy11,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on January 21, 2021

Problem resolved. Thank you

AskGamblers
Posted on January 21, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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