On June 4th I requested a 1540.00 withdrawal, I have been told that everything was in order! And then I needed to send my bank info. which I did through their payment centre. Then I needed to go through Hooyu and send copies of credit cards, and utility bill for proof of address, which all went through fine. And then I needed to send a selfie and a copy of Drivers Lic. which I sent. The selfie verified fine but my Drivers License didn't. Now I have sent my dr.lic through Hooyu 7 times. It's either too blurry, or has a shadow or a glare... etc. Now Hooyu has locked me out and I have to wait for another 24 hrs to try it again...They have changed their withdrawal policy so they don't hold my withdrawal in a separate acct. Any more so it's either spend my 1500.Or I can't play until they approve it. Find attached a copy of my Dr.Lic I keep sending so you can see what it looks like. Thank you for your help in this matter. < full name removed >
Complaint Info
COMPLAINT REFERRED BY AGCCS PARTNER
Daily-freespins
Referred Complaints
Hi Michelle--
I apologize for the frustration you've been experiencing with this.
I've reviewed your account and I do see that we will need to receive a copy of your current bank statement, before we can issue your payment.
I've attached my email address--please send your bank statement directly to me. Once I receive this, I'll be able to have your payment sorted, straight away.
Much appreciated,
Tawni
I have sent my bank statement that Tawni requested. Waiting response. Thank you. <full name removed>
Hi Michelle--
I'm pleased to tell you that your payment was sent to our processor, Wednesday: 6/22 Paid $1168 + no Service Fee for transaction #196151625. I would expect the funds will reach your account towards the beginning of next week.
Regarding the shortfall from your requested amount, this is because you received a bonus. All bonuses are non-withdrawable and as such, removed from your total withdrawal amount.
I wish you all the best,
Tawni
Thank you again for all your help. Tawny took care of me and I received my money today!!
AskGamblers
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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